Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. The costs of a poor search experience go beyond lost sales and loyalty opportunities.

Customer Experience 273

Customer Experience Checkout Marketing Spend Consumer 273

Retail TouchPoints

DECEMBER 5, 2023

But their return to our shores after the pandemic has been far slower than Americans’ — flight bookings are down around 50% of pre-pandemic levels. This means that marketing spend aimed at these high-spending visitors over Christmas is likely to get less return than usual.

Marketing Spend 250

Marketing Spend Visual Merchandising Marketing Consumer 250

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The technology groups variable cost and profitability data by customer in order to track shopper-specific contribution margins to customer lifetime value (CLV).

Markdowns 203

Markdowns Fulfillment Shipping Marketing Spend 203

Retail TouchPoints

AUGUST 7, 2023

Europe should continue to be a strategically important region for Wish as our European customer base accounted for nearly half of the core marketplace revenue in Q2,” said Yan. which Yan said should enable faster shipping times on those products for North American customers. A focused, disciplined advertising approach.

Merchant Services 234

Merchant Services Drop-Shipping Shipping Payment Services 234

Retail TouchPoints

JUNE 16, 2021

Marketers Can’t Afford to Miss on Content, Customers or Timing. Content accounts for nearly 40% of the average marketing spend, according to data from the Content Marketing Institute. However, marketers are having trouble turning even the best content into consistent results.

Marketing 227

Marketing Returns Marketing Spend Accounting 227

Small Biz Trends

JUNE 30, 2022

You can boost customer experience by creating tutorials and explainer videos, giving customers an easy way to troubleshoot problems and have their questions answered. These demos are also handy when training new employees and customer service reps. Invest in Account-Based Marketing (ABM).

Accounting 105

Accounting Marketing Customer Experience Marketing Spend 105

Small Biz Trends

JULY 8, 2021

The retail industry in the US accounts for 18.7 % of total gross domestic product (GDP). Following data from SCORE research prove the point: Small retailers account for 98.6% The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138