Retail TouchPoints

AUGUST 30, 2023

Email is a top communication channel to reach customers, and 72% of brands allow customers to manage personal preferences. However, only 34% allow shoppers to manage how often they receive emails. Although there was an increase in same-day delivery to 33%, only 44% today offer next-day delivery (61% in 2022).

Checkout 205

Checkout Shipping Customer Experience Point of Sale 205

Retail TouchPoints

JANUARY 8, 2024

of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. This includes monitoring their employees and ensuring they receive the training they need to manage money and inventory appropriately. Similarly, 57.8% reported ecommerce fraud and loss as a growing concern, while 48.5%

Loss Prevention 203

Loss Prevention Returns Point of Sale Shipping 203

M19 Retail

JUNE 8, 2023

Mi9 Retail resolves the market need for a merchandise management system that caters to the unique requirements of retailers dealing with high SKU volumes, complex products, and inventory management challenges. We must relentlessly innovate and deliver value to our market while excelling our customer service.”

Point of Sale 40

Point of Sale Inventory Management Management Store Operations 40

Star Miconics

APRIL 25, 2022

Somerset, NJ – April 25, 2022 – Star Micronics , a leading manufacturer of mobile, point-of-sale (POS), and customer engagement technologies, is proud to announce the launch of their revamped Star Micronics Cloud Services platform, renewed and renovated for a changing world. Visit StarMicronicsCloud.com to get started. .

Point of Sale 52

Point of Sale Store Operations Management Promotions 52

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. It was a really easy transition,” said Rene Marrufo, Store Manager for the North Face’s Las Vegas outlet.

Payment Services 195

Payment Services Accessories Point of Sale Store Operations 195

Retail TouchPoints

NOVEMBER 30, 2021

“The opening of the SmartShop Pick & Go also marks the first time Amazon has retrofitted a store with Just Walk Out technology, meaning the store uses Sainsbury’s existing fixtures and fittings with our technology. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

Checkout 247

Checkout Payment Services Supermarket Customer Experience 247

Retail TouchPoints

OCTOBER 4, 2023

Convenience Only Becomes More Important Another stat from our 2022 Omni Guide showed that 66% of consumers choose a retailer based on convenience, while only 47% choose a retailer based on price/value. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 248

Merchant Services Social Commerce Checkout Payment Services 248

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 287

Inventory Management Beauty and Health Management Planning 287

Retail TouchPoints

SEPTEMBER 30, 2020

The experience will be in nearly 200 Walmart supercenters by the end of January 2021, as well as in select Health Centers and Neighborhood Markets, and Walmart will expand the redesign to nearly 1,000 stores byQ1 2022. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 232

Shopping Checkout Payment Services Kiosk 232

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

M19 Retail

DECEMBER 9, 2022

2 in Customer Satisfaction Top 10 in 9 Additional Categories MIAMI, FLORIDA December 9, 2022 – Based on stringent criteria, the annual RIS Software LeaderBoard evaluates retail technology vendors in head-to-head rankings and Top-10 lists based on retailers’ satisfaction and the completeness of their solution. About Mi9 Retail.

Merchant Services 40

Merchant Services Department Stores Point of Sale Apparel 40

Retail TouchPoints

JUNE 15, 2022

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. And that’s true whether the actual sale happens in-store or continues online. This trend is happening in other areas, too. Social Shopping (Livestream).

Payment Services 247

Payment Services Checkout Shrinkage Fast Fashion 247

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Here Are The Ten Emerging Retail Trends We Predict For 2022. While many retailers appointed a store associate to physically count foot traffic to adhere to the occupancy rule, some retailers added floor markers that are spaced 6 feet apart and installed customized plexiglass shields at all point-of-sale.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Independent Retailer

JULY 29, 2022

RFID is rapidly gaining implementation within the retail sector and is a key technology applied to aid business operations by improving inventory management and stock visibility as the foundation of adoption. The most common area in-store that retailers focus on to improve customer engagement is at the Point of Sale (POS).

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

DECEMBER 25, 2023

Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Effectively managing inventory has never been an easy task for retailers.

Customer Experience 216

Customer Experience Dead-Stock Store Layout Point of Sale 216

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce.

Point of Sale 262

Point of Sale Checkout Consumer Promotions 262

Retail TouchPoints

NOVEMBER 20, 2023

External Theft According to the NRF, shoplifting and other forms of external theft, including burglary, accounted for 37% of reported shrink in 2022. This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed.

Payment Services 310

Payment Services Sporting Goods Inventory Management Loss Prevention 310

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 215

Payment Services Accounting Customer Experience Point of Sale 215

Retail TouchPoints

MAY 31, 2023

Online sales accounted for 14.5% of total retail sales in the second quarter of 2022 — a 7.4% Why Digital Signage is the Wave of the Future in Retail When digital signage is referenced, especially in retail, it’s often associated with digital screens flipping through deals, specials or other offers near the point of sale.

Advertising 238

Advertising Customer Experience Point of Sale Marketing 238