Retail TouchPoints
OCTOBER 31, 2023
Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.
Retail TouchPoints
DECEMBER 20, 2023
Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.
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Mass Relators
MARCH 31, 2024
In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024. . — Dollar General has promoted 18 executives to new roles at the company.
Mass Relators
JUNE 20, 2022
Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.
Inside Retail
JULY 12, 2022
For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact. The pandemic has clearly exacerbated the need for employee engagement and a sense of community. 1 SPMR is a six-day executive education program that CXI will host in October 2022.
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