Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. But when it came to alternative payments, BNPL was the star. trillion , up from $1.1 18 and Dec.

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Retail TouchPoints

FEBRUARY 3, 2021

Jared Isaacman, Founder and CEO of ecommerce payments platform Shift4 Payments , is taking promotional giveaways to a new height, literally and figuratively. To promote the two seat giveaways, Shift4 Payments will air a 30-second spot on Feb.

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Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. The court found the advertisements’ statement of the payment method was presented as a complete statement when it was far from complete.

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Inside Retail

JANUARY 9, 2025

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. But does it also change our spending habits?

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Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal. Michaels gained access to some of A.C.

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Retail TouchPoints

JUNE 15, 2022

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. At the moment a “ couple hundred U.S.-based

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Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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Retail TouchPoints

APRIL 28, 2025

Improved Etsy Seller Experience Aimed at Addressing Previous Complaints Etsys challenges reached the mainstream media in 2023 , when sellers began to vocally protest the platforms payment practices and fees. The sale is expected to close within a few months.

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Retail TouchPoints

MARCH 17, 2022

Walmart is promoting a range of employee benefits and touting advancement opportunities as it works to fill more than 50,000 U.S. Walmart was already on something of a hiring spree: in 2021, the retailer added 5,500 pharmacists and pharmacy managers, 13,000 pharmacy technicians and 4,500 truck drivers across its private fleet.

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Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Traditional operating systems can’t keep up on processes, costs, or implementation,” says Hanns.

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Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. McNamara spotlighted a surge in promotional activities in July 2022 that marked the official kickoff of the back-to-school season.

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

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Retail TouchPoints

MARCH 8, 2022

Whereas drivers of gasoline-powered cars can expect to find gas stations prevalent in most areas, those who operate EVs generally have to search considerably harder to find places to charge up. The driver payment process at retailers’ charging stations should be frictionless for shoppers.

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Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS): A happy customer becomes a loyal customer, and a loyal customer equals more sales. Website traffic: More than 4.5

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Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Retail TouchPoints

APRIL 10, 2024

Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. By itself, living paycheck to paycheck with a couple of kids, a mortgage and a car payment or two is no small task. But the resilience of the American consumer prevented an all-out economic disaster.

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Retail stores typically had to guess what changes will have a positive impact on sales and operational efficiency. The Pandemic’s Initial Impact on Retail.

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Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. There are two key factors of the shopping experience that will help promote retailer success after the holidays.

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Retail TouchPoints

AUGUST 18, 2022

billion , which is a 28% increase compared to the same period in 2021. Kering — owner of brands such as Gucci , Yves Saint Laurent and Bottega Veneta — reported revenue of more than $10 billion during the first half of 2022, a 16% increase compared to the first six months of 2021. UK and Europe by late 2022.

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Inside Retail

SEPTEMBER 3, 2024

Technological advancements over the past decade revolutionised the way consumers pay for goods and services. Phones and smartwatches are now regularly used to make payments, more recently complemented by such emerging options as buy-now-pay-later and cryptocurrencies. This happens across all payment methods.

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Inside Retail

AUGUST 7, 2024

Little Birdie is an AI-powered price-comparison shopping platform that launched in 2021, with $30 million in funding from the Commonwealth Bank of Australia, before suspending operations in May. It’s a great opportunity for retailers with products on promotion to get in front of consumers,” Walsh said.

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Retail TouchPoints

JUNE 24, 2024

As an extension of this mission, M.M.LaFleur first ventured into resale in March 2021, fulfilling a pent-up need as shown by strong demand for the brand on third-party sites like Facebook and Poshmark, Twidwell explained. These behavioral insights have helped inform the brand’s approach to promoting Second Act.

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Inside Retail

NOVEMBER 9, 2022

Retailers are hoping for more Christmas cheer this year from Black Friday on 25 November and the Cyber Monday promotion three days later. Household savings that were bolstered by government Covid-19 payments have started to fall and there are early indications of financial stress with buy-now-pay-later services and credit applications.

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Retail TouchPoints

OCTOBER 19, 2022

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. Any business that relies on penalizing consumers with late payment fees to make their revenues is neither ethical nor sustainable.

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Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon said associates will also be key in providing customer service, managing back-of-house operations and helping customers check out.

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Retail TouchPoints

AUGUST 15, 2022

All the while the abuse economy is stepping up its game with tactics such as engaging services that enable anyone to hire a bot army for contacting consumers, impersonating accounts, retrieving one-time passwords and completing fraudulent transactions. Entire Facebook groups are devoted to buying customer reviews.

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Cisco Retail

MAY 5, 2021

The Cisco Financial Services team welcomes imimobile’s Aly Abji – Strategic Client Director for Financial Services as our guest blogger this week. Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Traditional retailers with digital commerce operations compete head-to-head with online retailers for demanding customers. Holding on to customers is a high priority.

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Retail TouchPoints

OCTOBER 7, 2020

We went through a process of intense reopening over about eight weeks from mid-May to mid-July, which has since continued at a slower pace,” said Jordi Martin-Consuegra, EVP, Chief Administrative Officer and Deputy CEO at Hudson in an interview with Retail TouchPoints. The company is now operating approximately half of its locations.

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365 Retail

DECEMBER 2, 2022

trillion in 2021, and that figure is going to continue swelling in the future. One of the most important aspects of an eCommerce site nowadays is to make sure that the payment process goes as smoothly as possible. Easy Payments are Hugely Important. Mobile eCommerce revenue alone topped $3.56

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Retail TouchPoints

JANUARY 18, 2022

Existing executives show the ropes to people who come from different backgrounds, including those promoted from within the company, to help them develop their talents, but education is just one part of the process. You’re supported when you’re being promoted on their site — that’s going to help people.

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Retail TouchPoints

DECEMBER 21, 2020

Edible is made up of 1,000 locally owned and operated franchise locations. Another trend that we are seeing is an increase in digital payments usage, such as Apple Pay and PayPal, while traditional credit card payments have seen a slight decline. This is something we plan to continue enhancing as we head into 2021.

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Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Independent Retailer

SEPTEMBER 2, 2021

Independent Retailer has put together a survival guide to help indie retailers navigate the 2021 holiday season — Black Friday, Cyber Monday, Christmas, and everything in between. shoppers when it comes to which brands consumers will shop with during the 2021 holiday season, followed by price point and quality/selection. In the U.S.,

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Small Biz Trends

SEPTEMBER 18, 2021

And if you make your purchase during Super September (Sept 1- 30, 2021), you get an additional 10%-off. Full supply chain transparency with an automated payment processing and shipment tracking for your drop shipping online retail store and your customers. Automated processes of payments and order fulfillment.

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Retail TouchPoints

JULY 13, 2021

After successfully launching a pair of NFT sneakers that were sold for $12 a piece , Gucci put an NFT up for auction inspired by its Fall/Winter 2021 collection. Beauty launched a collection of NFT “Crypto Cosmetics” based on its most beloved products. The starting bid: $20,000. NFTs encourage interaction. …

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. In 2021, face coverings and masks from stars like Kanye West saw a 154% average resell price increase from $82 to $208. Resellers’ Operations Slow Retailers’ Progress.

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