Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Screen every order, even those from returning customers.

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Merchant Services Accounting Payment Services Returns 264

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec.

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Drop-Shipping Merchant Services Returns Shipping 256

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns. The big driver?

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Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

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Merchant Services Payment Services Fulfillment Shipping 215

Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

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Merchant Services Fulfillment Checkout Location 241

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

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Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Merchant Services Payment Services Promotions Location 242

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth.

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Retail TouchPoints

NOVEMBER 14, 2022

billion ) in gross merchandise volume (GMV) for Alibaba alone in 2021 — and the fact that 1,009 overseas brands saw GMV more than double year-over-year proves that it remains a great way for Western brands to break into China. growth recorded in 2021 and the 26% jump in 2020. billion ( $84.54 to 3.6% , according to Reuters.

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Merchant Services Jewelry Shopping Shipping 147

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Merchant Services Payment Services Fashion Checkout 52

Independent Retailer

NOVEMBER 2, 2021

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Crypto Payments Help Deliver a Competitive Advantage. First, up to 40 percent of customers that pay with crypto are new to the merchant.

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Merchant Services Payment Services Shipping Wholesale 96

VMS

DECEMBER 9, 2021

Effective in the third quarter, Andy Jassy, formerly CEO of Amazon Web Services, stepped up to replace Bezos. Bezos’ rocket ship went up to the stars (which got all the headlines) and came back down again (hardly mentioned). Similarly, the industry’s most dominant company continued to have ups and, yes, downs in 2021.

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Merchant Services Visual Merchandising Sporting Goods Fulfillment 78

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them. A whopping $3.23

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Payment Services Merchant Services Consumer Customer Experience 204

Retail Geek

JANUARY 22, 2021

Episode 251 is our annual predictions episode for 2021 and a recap of our 2020 predictions. The year of returns – “happy returns” – a startup raises $100M+ in space. for year of returns). 2021 Predictions. Amazon Shopify Competitor (shipping solution). Shipping (Shopify) – launch own DSP.

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Payment Services Drop-Shipping Merchant Services Returns 73

Independent Retailer

JANUARY 20, 2022

Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers. That means that as customers return to stores, retailers have a chance to differentiate themselves with low-cost, low-hassle return policies. Looking to the Future.

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Retail Trends Returns Merchant Services Consumer 84

Independent Retailer

AUGUST 19, 2022

More than two years after the global pandemic sparked supply chain chaos, shoppers are anticipating shipping delays and inventory challenges to hinder their annual retail indulgence. Consumers will only stop buying gifts when the shipping deadline for Christmas delivery has passed. Start Holiday Preparations Early.

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Shipping Merchant Services Consumer Returns 85

Retail Minded

AUGUST 27, 2022

Stockouts were disastrous for retailers during the pandemic – up by 250% (Adobe, 2021) – and with 37% of consumers saying they’d simply shop elsewhere if they couldn’t find what. Among them, a global supply chain crisis – rife with driver shortages and lengthy shipping. Even returns are up – reaching 16.6%

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Merchant Services Drop-Shipping Markdowns Planning 98

Rangeme

OCTOBER 14, 2021

Today, thousands of subscription box services exist, but perhaps some of the most well-known companies are FabFitFun , Birchbox , Hello Fresh, BarkBox, and Dollar Shave Club. In the past few years, the subscription box market reached new heights in 2021, projecting more than $15 billion in sales. Offer dropshipping.

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Drop-Shipping Merchant Services Beauty and Health Shipping 52

Indigo 9 Digital

MARCH 17, 2022

Amazon did not disclose third party sales for Prime Day in 2021. We are significantly accelerating our investments in brand marketing, and we're projecting accelerated growth with Amazon for the balance of 2021 and beyond.” Amazon spent morethan $61 billion on shipping costs in 2020 up from nearly $38 billion in 2019.

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Merchant Services Advertising Shipping Wholesale 96

Retail Geek

NOVEMBER 29, 2023

3:26] And of particular note, and I know we’ll talk about this more, they’ve seen a significant uptick in use of Buy Now, Pay Later services, and they’ve seen deeper discounting than we saw last year. billion consumers are shaping shopping trends.

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Merchant Services Payment Services Consumer Shopping 69

Independent Retailer

NOVEMBER 21, 2022

In 2020, lockdown-fuelled online shopping surges led to mass stockouts; 2021 brought global supply chain issues and delays; and this year, among skyrocketing inflation and the cost-of-living crisis, there is a widely expected lack of demand. In 2013, merchants lost an average $9 for every new customer acquired. Be Operationally Sound.

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Shopping Merchant Services Consumer Planning 73

Retail Geek

MAY 6, 2024

Furthermore, we embark on a detailed exploration of supply chain logistics, with a spotlight on Amazon’s expansion into third-party logistics services, revolutionizing traditional retail strategies by sharing proprietary capabilities for wider adoption. 2020, 2021, and 2022 were the greatest three years in the history of retail.

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Merchant Services Consumer Drop-Shipping ATS 69

Retail Geek

FEBRUARY 28, 2023

You’re gonna end up making some ill-advised purchases and then it seems like everything drop ships from factories. post so they if you remember back in the day wish was like very slow shipping like to 26 weeks. Scot: [6:16] Should be over should be like part of the onboarding. more than 20 21 largely because 2021.

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Apparel Drop-Shipping Social Commerce Shipping 52

Retail Geek

MAY 28, 2021

Episode 265 of the Jason & Scot show was recorded on Thursday May 27, 2021. Jason: [0:24] Welcome to the Jason and Scot show this is episode 265 being recorded on Thursday May 27th 2021 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Digital up 82% vs 2 YA. Transcript.

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Merchant Services Apparel Shipping Marketing 92

Retail Geek

JUNE 11, 2021

Episode 266 of the Jason & Scot show was recorded on Thursday June 11, 2021. Jason: [0:24] Welcome to the Jason and Scot show this is episode 266 being recorded on Thursday June 10th 2021 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Transcript. Dissipate a little bit.

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Merchant Services Payment Services Management Drop-Shipping 95

Retail Geek

JANUARY 28, 2021

Episode 252 of the Jason & Scot show was recorded live on Wednesday, January 27th, 2021. 3:16] Salesforce Effectiveness pricing products for fitting customer service. Chris: [13:24] Oh my gosh it’s such the as this we’re still talking to UPS about shipping things from the eve of the UK and they still aren’t.

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Merchant Services Payment Services Beauty and Health Fulfillment 81

Retail Geek

NOVEMBER 23, 2021

Episode 281 of the Jason & Scot show was recorded on Thursday, November 18th, 2021. Shareholder returns over time and their stories you can take your time and really understand and stick with and anyway that’s it this is this book is a little bit of little bit of personal Memoir but really more of a history of the Great.

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Marketing Merchant Services Advertising Shipping 52

Retail Geek

MARCH 31, 2021

Episode 258 of the Jason & Scot show was recorded live on Monday March 29, 2021. Jason: [0:24] Welcome to the Jason and Scott show this is episode 258 being recorded on Monday March 29th 2021 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Transcript.

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Beauty and Health Apparel Merchant Services Marketing 59