Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Foot Locker managed solid 6.9% Target’s Store-Based Fulfillment Model Drives Convenience.

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. The partnership includes Next’s management of a Banana Republic-branded ecommerce shop and a presence within Next’s brick-and-mortar stores, according to WWD , and the joint venture will include the Athleta brand by 2023.

Returns 279

Returns Promotions Management Consumer 279

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 264

Returns Apparel Supply Chain Management Fashion 264

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail Minded

MARCH 20, 2025

Thus, it highlights the urgent need for strong risk management strategies. Effective risk management involves identifying these threats, implementing preventive measures, and staying ahead of emerging vulnerabilities. Learning about these threats is the first step in developing strong risk management strategies.

Merchant Services 94

Merchant Services Payment Services Management Shrinkage 94

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Retail managers must address these incidents’ effects on employee morale and retention. There are many options that retail managers can pursue to mitigate the additional stresses faced by their workforce.

Management 289

Management Checkout Planning Returns 289

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

Returns 246

Returns Brand Management Planning Location 246

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 17, 2022

Adding automation to your digital marketing strategy enables you to manage and optimize important ad elements such as bids, keywords and ad text in real time to ensure your campaigns are always tweaked to get the best results for the least amount of spend. In 2021, 20.8% of online purchases were returned — up from 18.1%

Payment Services 363

Payment Services Advertising Returns Checkout 363

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. increase last year, much of which was due to more shoppers returning to stores. from 2021 and accounting for 16.3% Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers. Adobe expects U.S. online holiday sales to hit $209.7

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

MARCH 7, 2022

Partnering with technology provider Ordergroove in April 2021 shifted 10% of Lily’s Kitchen total sales to its subscription experience by June 2021, and by the end of the year, subscriptions were generating 20% of the brand’s monthly sales. “By

Returns 299

Returns Management ATS 299

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 1 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

AUGUST 1, 2022

The Walmart Restored products, which include items from well-known brands including Apple , Samsung and KitchenAid , all have been professionally inspected, tested and cleaned, and the retailer offers a 90-day free returns policy to help boost shopper confidence. “At

Returns 297

Returns Consumer Management Shopping 297

Retail TouchPoints

DECEMBER 6, 2021

This marks the second time Kohl’s has come under pressure from its investors in 2021. Macellum Advisors GP, Ancora Holdings, Legion Partners Asset Management and 4010 Capital pushed for a slate of nine independent directors to join the company’s board.

Returns 305

Returns Planning Management Marketing 305

Retail TouchPoints

MARCH 8, 2021

That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. During the Summit, I asked Marcel Becker, Director of Product Management at Verizon Media, “If you could wave a magic wand, what’s one big change you would like to see in email?” They tarnished the reputation of brands.

Marketing 179

Marketing Management Accounting Promotions 179

Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021.

Payment Services 337

Payment Services Department Stores Planning Location 337

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 299

Merchant Services Returns Wholesale Fulfillment 299

Retail TouchPoints

AUGUST 2, 2021

Beyond that, the data shows that after an unprecedented year, many Americans are returning to normal routines: In-person gatherings have resumed with Amazon Wedding Registry gift-giving more than double that of 2020. Sales of sweatpants are up by more than 60% , but jewelry sales also have nearly tripled YoY as of March and April 2021.

Outdoor 299

Outdoor Jewelry Accessories Apparel 299

Inside Retail

JUNE 10, 2021

“With the growth that household and soft furnishing categories have experienced over the past 12 months, this would definitely be a category to watch,” Michelle Grujin , Accenture’s managing director of retail for ANZ, told Inside Retail. Grujin also expects the return of events will see occasionwear sales rebound in the apparel sector.

Apparel 233

Apparel Shopping Marketing Fulfillment 233

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. However, the brand has yet to return to profitability despite its growth. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5

Jewelry 278

Jewelry Accessories Accounting Location 278

Inside Retail

MARCH 26, 2025

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? In what ways has it returned to “normal”?

Returns 130

Returns Specialty Store Payment Services Consumer 130

Retail TouchPoints

APRIL 28, 2025

Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. The companys latest moves include selling off Reverb , a resale marketplace for musical instruments that it acquired in 2019 , and a host of updates to its seller experience. The sale is expected to close within a few months.

Payment Services 147

Payment Services Advertising Promotions Returns 147

Retail TouchPoints

DECEMBER 13, 2021

In fact, the growth of BNPL is hitting record-breaking levels — in 2021 Cornerstone Advisors say that consumers will make nearly $100 billion in retail purchases using BNPL. In fact, Cornerstone Advisors found that Gen Z consumers using BNPL grew from 6% in 2019 to 36% in 2021, and millennials’ use of BNPL is up to 41%.

Payment Services 264

Payment Services Consumer Returns Management 264

Retail TouchPoints

AUGUST 30, 2021

billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Ecommerce retailer Otero Menswear managed to reduce it return rate to 3% with the help of virtual fitting room technology provided by Perfitly. Gap reported net sales of $4.2

Returns 279

Returns Apparel Shopping Planning 279

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. Macy’s has managed its liquidity with a benefit from working capital, while navigating the challenging environment with inventories declining 27% and cash of approximately $1.7

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MAY 12, 2021

The retailer also plans to introduce a self-service online returns process later in 2021. ” The Narvar platform helps retailers simplify the post-purchase experience for consumers with branded order tracking, proactive updates and online returns management. .

Returns 232

Returns Consumer Planning Shopping 232

Retail TouchPoints

DECEMBER 14, 2020

Bed Bath & Beyond continues to sell off non-core assets , this time with a definitive agreement to sell Cost Plus World Market to private-equity firm Kingswood Capital Management. The agreement indicated that Cost Plus World Market is likely to continue operating as a standalone retail brand.

Marketing 278

Marketing Returns Management Location 278

Retail Focus

OCTOBER 22, 2021

Quality Street and John Lewis are making the nation’s sweet dreams come true as they announce the return of in-store pick and mix stations. Quality Street brand manager Cat Mews said: “We know how much people missed our pick and mix stations at John Lewis last year, so we are delighted to announce that they are back for 2021.

Returns 162

Returns Brand Management Management Shopping 162

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” By September, JCPenney began to report good news as it strengthened its technology and omnichannel leadership at the executive level.

Shopping 312

Shopping Department Stores Fulfillment Returns 312

Retail TouchPoints

NOVEMBER 17, 2021

DTC luggage brand Away has bolstered its leadership team with three C-suite hires, following the April 2021 appointment of Co-founder Jen Rubio as CEO and the subsequent hiring of Laura Willensky as the brand’s first-ever Chief Commercial Officer.

Fashion 278

Fashion Marketing Returns Management 278

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

Returns 124

Returns Merchant Services Drop-Shipping Fulfillment 124

Retail TouchPoints

JANUARY 10, 2023

Babies ‘R’ Us will return to brick-and-mortar retail in the U.S. The store will be located at the American Dream mall in New Jersey, alongside the flagship of sister brand Toys ‘R’ Us , which opened there in December 2021. this summer with the opening of its first flagship location since the brand’s 2018 bankruptcy.

ATS 263

ATS Returns Location Brand Management 263

Retail TouchPoints

SEPTEMBER 9, 2021

Lululemon , Under Armour and Athleta all posted strong Q2 2021 financial results, on top of several recent deals and developments in the space demonstrating how much interest there is in the category. The retailer managed digital growth despite direct-to-consumer penetration falling to 41.2% of net revenue compared to 61.4%

Wholesale 269

Wholesale Outdoor Accessories Apparel 269