How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App
Retail TouchPoints
JANUARY 12, 2025
The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.
2021 Fulfillment Store Operations 
It’s Time to Confront the Exploitation Behind Ultra-Fast Fashion
Retail TouchPoints
MAY 7, 2025
Conduct in-person audits of factories, farms and fulfillment centers. Morgan founded Willow International in 2010 and merged with 10 Thousand Windows in 2021 to create the global nonprofit, EverFree, which provides direct services and scales survivor-led solutions to accelerate the end of trafficking. Consumers too have a role to play.
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Walmart Deploys AI-Powered Task Management and Translation Tools for Associates
Retail TouchPoints
JUNE 25, 2025
Walmart is rolling out a smart pairing of RFID technology with its VizPick AR tool, which has helped associates find merchandise to stock on the sales floor since 2021.
Walmart Expands Drone Delivery to 5 Southeast Cities
Retail TouchPoints
JUNE 6, 2025
Since first launching drone delivery services in 2021, Walmart has completed more than 150,000 deliveries in 30 minutes or less. “As Walmart already has been using drones for delivery in Northwest Arkansas, near its Bentonville headquarters, and in January 2024 Walmart expanded drone deliveries to 30 municipalities in the Dallas/Ft.
Grocery Trend Report: Upgrading Digital Shopping to Support ‘Power Users’ and Appealing to Ethno-National Identities
Retail TouchPoints
NOVEMBER 5, 2024
But supermarkets can no longer rely on simply providing a top-notch store experience for success. Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association.
Amazon Partners with Gopuff for 15-Minute Grocery Deliveries Throughout the UK
Retail TouchPoints
JULY 8, 2025
“Partnering with Gopuff and other grocery partners is an important way of offering Amazon customers their favorite stores and brands, ordered via our website.” Amazon has partnered with UK retailers in the past, including a relationship with Morrisons that began in 2015 and one with Co-op that launched in 2021.
Authentic to Roll Out Instant Cash Refunds Across Brand Portfolio
Retail TouchPoints
MAY 23, 2025
In May 2021 Authentic partnered with Klarna for its buy now, pay later (BNPL) functionality, and in February 2024 Authentic began working with Fast Simon to help enhance merchandising, personalization and search capabilities across its brand portfolio.
Bytes to Bites: Lessons from Building the Nation’s Largest Online EBT System
Retail TouchPoints
JULY 15, 2025
As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system. Recognizing the potential for unconscious bias, we built privacy protections into the shopper application used by fulfillment staff. It was a beacon of hope, proof that the impossible might just be achievable.
Carrefour Franchisee in UAE Automates Online Order Fulfillment
Retail TouchPoints
MARCH 5, 2021
Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai.
Four Customer Experience and Commerce Trends That Will Define 2021
Retail TouchPoints
FEBRUARY 1, 2021
So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Nordstrom, for example , is now turning its Nordstrom Rack off-price stores into online order pickup locations for all of its banners. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.
Lowe’s Expands DC-Based Delivery of Bulky Products to 8 More Regions
Retail TouchPoints
NOVEMBER 29, 2022
stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.
Walmart Debuts In-Store Parcel Stations to Speed Delivery
Retail TouchPoints
NOVEMBER 22, 2023
Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.
Q3 2021 Roundup: Major Players Shake Off Supply Chain Woes but Challenges Remain
Retail TouchPoints
NOVEMBER 19, 2021
Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Stores and fulfillment centers are well staffed and our price position remains strong. Customers should expect to find the items they want [at] great values.”.
Retail Trends in 2021 — Overcoming 2020’s Challenges
Retail TouchPoints
FEBRUARY 11, 2021
Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. Here’s to a safe, healthy, prosperous 2021. Send us your picks.
Retail Rebounds in Q1 2021, but Even a Fading Pandemic Leaves New Challenges in its Wake
Retail TouchPoints
MAY 21, 2021
Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.
3 Predictions for the Future of Omnichannel
Retail TouchPoints
JULY 5, 2022
In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).
How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity
Retail TouchPoints
JULY 15, 2022
For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores. It transformed [the business].”.
Sephora Adds On-Demand One-Hour Delivery Across North America
Retail TouchPoints
NOVEMBER 9, 2022
Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.
Top 10 Contactless Trends to Watch in 2022
Retail TouchPoints
NOVEMBER 3, 2021
The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.
Walmart Expands Perishable Network with New DCs and Facility Expansions
Retail TouchPoints
JULY 10, 2024
Walmart will increase support for its grocery operations with enhancements to its perishable network, including five new high-tech perishable distribution centers (DCs), expansions to four traditional perishable DCs and a retrofit of the retailer’s Winter Haven, Fla. DC with the latest technology. One of the new DCs, in Shafter, Calif.,
Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10
Retail TouchPoints
MARCH 24, 2022
5 spot in 2021 to 13 th this year. Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. Walmart and Amazon have retained their No.
Autonomous Delivery Robots Now Roam the Cincinnati Airport
Retail TouchPoints
DECEMBER 22, 2021
Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.
Books-A-Million Adds Same-Day Delivery via Walmart GoLocal
Retail TouchPoints
SEPTEMBER 7, 2023
Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. The service is available for tens of thousands of products that are in-stock at nearby stores, including books, toys, games and collectibles.
GameStop Will Close Up To 450 Stores In Fiscal 2020
Retail TouchPoints
SEPTEMBER 11, 2020
GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.
Instacart’s Long-Awaited IPO Values Company at $10 Billion
Retail TouchPoints
SEPTEMBER 19, 2023
The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation. Instacart works with more than 1,400 retail banners across 80,000+ stores, representing more than 85% of the U.S. grocery industry, according to the company’s SEC filing.
Kroger Launches Autonomous ‘Middle Mile’ Delivery in Dallas Market
Retail TouchPoints
DECEMBER 15, 2023
Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.
Kroger Looks to Build on 2020 Growth by Accelerating Digital, ‘Leading with Fresh’
Retail TouchPoints
APRIL 2, 2021
Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .
Walmart Canada Will Invest $3.5 Billion To Modernize Stores, DCs And Supply Chain
Retail TouchPoints
JULY 21, 2020
At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.
In Third Physical-Digital Split This Year, HBC Divides Hudson’s Bay Into Online and In-Store Businesses
Retail TouchPoints
AUGUST 13, 2021
The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process. Wayne Drummond will lead Hudson‘s Bay as President.
Target to Invest $4 Billion Annually in New Stores, Remodels and Supply Chain Improvements
Retail TouchPoints
MARCH 3, 2021
Target is planning to open 30 to 40 new small-format stores each year, with an emphasis on locations near college campuses and in cities such as New York, Los Angeles and Portland. The retailer plans to open on-campus college stores with the University of Georgia and the University of Michigan later in 2021. “We
Bass Pro Shop Parent Acquires Sportsman’s Warehouse
Retail TouchPoints
DECEMBER 23, 2020
The transaction is expected to close in the second half of 2021. Additionally, the retailer will start honoring The Great American Outdoors Group’s “Low Price Guarantee,” which ensures the retailer will match or beat any qualified competing offers in-store or online.
Boisson Supports NA Spirit Boom with High-Touch, Curatorial Experiences
Retail TouchPoints
DECEMBER 8, 2022
billion in 2021, up from a mere $291 million the year before. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. Sales of these products reached $3.1 and high-end partnerships.
Address Labor Shortages by Creating Attractive Retail Career Paths
Retail TouchPoints
DECEMBER 31, 2021
Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.
Dollar General Teams with DoorDash for Same-Day Delivery from 9,000+ Stores
Retail TouchPoints
NOVEMBER 12, 2021
Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.
Retail Insights 2021: 10 Predictions and Trends to Watch
Retail TouchPoints
FEBRUARY 24, 2021
Stores no longer need people that just sell, they will perform multiple roles; fulfilling click-and-collect orders, performing livestreaming demonstrations or giving an onboarding tutorial to a customer at their home. The Store as a Set. Download a copy of the full report, “Retail Insights 2021” here.
A Power-Packed Content Agenda Makes retailX the Must-Attend Event of the Summer
Retail TouchPoints
AUGUST 10, 2021
Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.
Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty
Retail TouchPoints
NOVEMBER 4, 2021
31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In
Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold
Retail TouchPoints
JULY 1, 2022
The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21
How UNTUCKit Scales Workforce Empowerment While Ensuring Chainwide Consistency
Retail TouchPoints
SEPTEMBER 24, 2021
Paulsen, who has played a key role in the scaling of UNTUCKit’s brick-and-mortar business, is overseeing the optimization of the platform, which was rolled out in summer 2021. Paulsen previously spent 10 years at Bloomingdale’s , with half of his tenure spent managing the operational component of the department store’s outlet business.
Tuesday Morning Receives $32 Million Lifeline from Retail Ecommerce Ventures and Ayon Capital
Retail TouchPoints
SEPTEMBER 12, 2022
The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. The holding company’s pace of acquisitions slowed after the initial wave of bankruptcies caused by COVID, but it acquired UK-based luxury brand Ralph & Russo Limited in July 2021.
Macy’s Commits to $15 Minimum Wage Chainwide by May 2022
Retail TouchPoints
NOVEMBER 9, 2021
Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.
How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%
Retail TouchPoints
JANUARY 11, 2021
“We refocused marketing, operating and retail operations to enable mobile- and web-centric customer journeys, to ensure seamless experiences while improving logistics and fulfillment, including express delivery using taxi drivers. “In
6 Keys to Empowering Store Associates During the Holiday Season
Retail TouchPoints
OCTOBER 31, 2023
over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?
OSHA Issues Amazon 6th Workplace Safety Citation This Year
Retail TouchPoints
AUGUST 7, 2023
Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.
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