2021 Clienteling Customer Experience 
Inside Retail
APRIL 13, 2025
In a discussion with BeautyMatter editor Carla Seipp, the brand leaders explained that while e-commerce continues to remain an integral part of retail, nothing will quite replace the customer experience of shopping in a bricks-and-mortar store.
Retail TouchPoints
JANUARY 27, 2022
Our view is that style is ubiquitous; style should be a part of every experience ,” Bob Kupbens, EVP and Chief Product and Technology Officer of the Neiman Marcus Group in a session at the 2021 Retail Innovation Conference. This story is based on a session from the 2021 Retail Innovation Conference. REGISTER NOW. “
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
AUGUST 18, 2022
Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. billion , which is a 28% increase compared to the same period in 2021.
Retail TouchPoints
NOVEMBER 3, 2020
As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.
Retail TouchPoints
MARCH 21, 2022
The NMG turnover rate has dropped 20% from 2019, and time-to-hire fell 32% as the retailer filled 1,200 roles in fiscal 2021. The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We
Inside Retail
MARCH 6, 2023
Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients. IR: What role do collaborations play in enabling you to reach a new clientele? For us, that clientele side and customer experience is really key.
Retail TouchPoints
OCTOBER 24, 2022
Our clientele includes a lot of professional soccer players from some of the big UK clubs, including Chelsea, Arsenal, Manchester City and Manchester United. In fact, in May 2021 we dropped the “Man” from our company name — it was previously the Edit Man London. Our demographics are split 50-50 between male and female buyers.
Expert insights. Personalized for you.
130 
Let's personalize your content