How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App
Retail TouchPoints
JANUARY 12, 2025
The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.
DoorDash Simplifies Multi-Merchant Shopping, Offers Discounts to EBT Recipients
Retail TouchPoints
NOVEMBER 19, 2024
Additionally, the platform has improved its DoubleDash offering; since its introduction in 2021, shoppers have been able to add items from an additional store after checking out without incurring an additional delivery fee. Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order.
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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage
Retail TouchPoints
NOVEMBER 28, 2024
Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Mobile wallets and contactless payments offer a faster and more streamlined checkout experience.
DEI Deflates, Retail Media Rises, Mergers Flounder
Retail TouchPoints
JANUARY 2, 2025
After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023.
Aldi’s DoorDash debut: Is convenience the new ‘Good Different’?
Inside Retail
JULY 9, 2025
Each digital move, from checkout upgrades to delivery trials, has been tightly scoped and operationally efficient. The trial follows Aldi’s adoption of self-checkout kiosks, starting in 2021 with 10 stores across New South Wales. The company stated it would “closely” monitor the trial before deciding on a national rollout.
Funday founder on how retail has changed since Covid – and remained the same
Inside Retail
MARCH 26, 2025
Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? Inside Retail : How did the idea for Funday come about and when did the company launch?
TikTok’s potent growth engine: From #ForYouPage to fast sales
Inside Retail
JUNE 12, 2025
UK-based skincare brand The Ordinary’s AHA 30% + BHA 2% Peeling Solution went viral on TikTok in late 2020, leading to stock shortages across multiple markets and a sustained lift in sales through 2021. That means optimising product listings and checkout processes for mobile shopping and developing a TikTok strategy.
Denby Pottery partners with ESW to overcome post-Brexit issues and launch DTC in 29 European markets
Retail Focus
OCTOBER 23, 2024
However, since Britain’s exit from the European single market in 2021, Denby had been challenged by the complexity of meeting new regulations required to get its products into the Eurozone. The new checkout was launched at the end of April 2024 and Bullas noted that the customer experience immediately improved.
Asda inches closer to completing £1bn IT upgrade
Retail Gazette
AUGUST 10, 2025
It comes as the British grocer has spent the last four years untangling thousands of programmes responsible for its checkouts, administration and payroll. It is estimated that Project Future has surpassed £1bn in costs this year, after the retailer invested an additional £175m this year on top of the £900m already spent since 2021.
Aldi and Allwyn bring National Lottery to self-checkouts at all UK stores
Retail Times
FEBRUARY 28, 2025
Aldi is working with National Lottery operator Allwyn to offer The National Lottery at all self-checkouts across its UK stores. National Lottery draw games have been available to buy from colleagues at Aldi stores since 2021, but will now be offered to all self-checkout users for the first time.
Research uncovers the habits of consumers using BNPL. Hint: They spend more
Inside Retail
JANUARY 9, 2025
It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. billion to gross domestic product (GDP) in the 2021 financial year. BNPL credit allows consumers to split their purchases into smaller, interest-free instalments.
Enhancing In-Store Shopping with Digital Tech
CJ Retail Solutions
AUGUST 4, 2025
These devices can also double as mobile point-of-sale systems, allowing staff to check out a customer anywhere on the sales floor, busting long lines at the main checkout counters. Seamless Omnichannel Checkout The final, and often most frustrating, part of the in-store journey is the checkout line.
Asda dodges fine as £800m IT upgrade deadline extended
Retail Gazette
FEBRUARY 23, 2025
Asda has spent much of the past year busy untangling thousands of programmes responsible for its checkouts, administration and payroll from Walmarts to avoid a fine for continued use of the technology. Related Story Back to the future: Will the return of Rollback and Asda alumni revive its fortunes?
Grocery Trend Report: Upgrading Digital Shopping to Support ‘Power Users’ and Appealing to Ethno-National Identities
Retail TouchPoints
NOVEMBER 5, 2024
Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association. Cooking puestos are equipped with open kitchens and seating so people can enjoy the “cooking theater,” as well as their own checkout areas and quick counter seating.
Decoding the global trends shaping the future of retail
Inside Retail
FEBRUARY 17, 2025
In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021. Self-checkout technology, introduced around 10 years ago, was maligned by many at first, but has now become an embedded part of the shopping experience and continues to evolve. trillion in 2023 to US$8.5
Bytes to Bites: Lessons from Building the Nation’s Largest Online EBT System
Retail TouchPoints
JULY 15, 2025
As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system. This system determined precisely which products qualified for purchase with EBT funds, providing clarity to users as they shopped and preventing confusion at checkout. Following that initial breakthrough, the pace did not slacken.
Royal Farms Adds Self-Checkout at More Than 250 Stores
Retail TouchPoints
OCTOBER 25, 2021
Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. Self-checkout has become an important option for today’s touch-conscious shoppers, and its adoption is only expected to increase. million units by 2025.
Tampa Bay Lightning’s Arena Adds One-Click Checkout for In-Seat Purchases
Retail TouchPoints
OCTOBER 12, 2021
The Tampa Bay Lightning and Amalie Arena have partnered with Fast to provide a streamlined “headless checkout” experience when fans purchase merchandise. The one-click checkout experience eliminates redirects to merchant sites that require logins and entering additional information.
Walmart Sues BJ’s Over Mobile Self-Checkout Technology
Retail TouchPoints
MARCH 25, 2022
In the complaint, Walmart said that BJ’s app, which launched in late 2021, infringes on four of its patents. The company is seeking payment for damages incurred from the alleged copying of its technology, according to media reports. The news was first reported by Bloomberg Law.
Self-Checkout Solution Provider Raises $62.5 Million
Retail TouchPoints
MAY 9, 2022
Mashgin , a self-checkout solution powered by AI and computer vision, has raised $62.5 The Mashgin solution speeds checkout by reading multiple items simultaneously, although it requires shoppers to set their purchases down on the countertop devices’ base to operate. million in Series B funding at a $1.5
Reports: ABG Files Suit Against Bolt for Failure to Deliver on One-Click Checkout Promises
Retail TouchPoints
MAY 2, 2022
Authentic Brands Group (ABG) has reportedly filed a lawsuit against one-click checkout service Bolt , claiming that the solution provider failed to deliver on promises in a contract related to the implementation of the technology, according to Bloomberg , The Business Journals and other media sources.
Yahoo’s New Shoppable Ads Support Multi-Retailer Checkout
Retail TouchPoints
JANUARY 6, 2022
CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer. The company also announced plans for an online marketplace with integrated advertising in early 2021 that has yet to materialize.
Bed Bath & Beyond to Roll Out Self-Checkout Solution
Retail TouchPoints
MARCH 3, 2022
After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.
Delek Implements Contactless Self-Checkout at 70 Convenience Stores
Retail TouchPoints
MAY 12, 2021
Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Mashgin’s autonomous self-checkout is 300% faster, frictionless, and social distance-friendly. Mobile wallet usage rose 60% to account for 9.6%
Nike to Open 30 Stores in 2021, Continue Investing in Customer Outreach and Supply Chain
Retail TouchPoints
DECEMBER 22, 2020
Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. It will continue to scale RFID capabilities across its stores in Europe, the Middle East and Africa to enable better product allocation and replenishment, and will test consumer-facing RFID capabilities like self-checkout in Korea.
Four Customer Experience and Commerce Trends That Will Define 2021
Retail TouchPoints
FEBRUARY 1, 2021
So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click.
Grubhub Deploys Cashierless Checkouts at Campus C-Store
Retail TouchPoints
AUGUST 29, 2023
Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.
Albertsons to Launch Smart Shopping Carts at Select Stores
Retail TouchPoints
MAY 20, 2022
Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. Grocers such as Kroger adopted Caper AI technology in January 2021 for the launch of its KroGO-branded smart carts. in a statement. “Our
‘Checkout-Free’ Solution Provider Raises $30 Million
Retail TouchPoints
OCTOBER 21, 2020
The AiFi solution delivers a checkout-free experience and provides a variety of customizations and operational tools to help retailers build and operate autonomous stores. With 330 stores slated to open in 2021, AiFi has partnerships with five of the top 10 U.S.
Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success
Retail TouchPoints
JANUARY 14, 2022
Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.
Payments in 2021: What Lies Ahead After the Digital Boom
Retail TouchPoints
APRIL 5, 2021
So after a year of such rapid transformation, what can we expect to see in 2021? With the economy not expected to recover to pre-COVID-19 levels for some time, this is a trend we see continuing into 2021. In 2021, it won’t be adequate for merchants to only support card transactions online if they want to stand out in a crowded market.
Checkout Solution Provider Bolt Raises $355 Million
Retail TouchPoints
JANUARY 14, 2022
Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Bolt generated significant results in 2021, growing GMV per merchant by 80% and increasing its number of accounts and transactions by 180% and 200% , respectively, year-over-year.
Cyber Week 2021 Was Slow, but Retail is Still on Track for a Record-Breaking Holiday Season
Retail TouchPoints
DECEMBER 1, 2021
In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%
REWE Group Deploys Autonomous Grocery Tech in Full-Sized Berlin Supermarket
Retail TouchPoints
JUNE 28, 2022
German supermarket chain REWE Group has introduced autonomous store technology at a 4,300-square-foot Schönhauser Allee location in Berlin’s Prenzlauer Berg neighborhood, using Tel Aviv, Israel-based Trigo frictionless checkout.
AI Go Debuts Hybrid Autonomous Shopping in Shanghai C-Store
Retail TouchPoints
DECEMBER 8, 2020
The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Consumers shopping autonomously check in using an AiFi app, or they can continue to shop as usual with a cashier at checkout ( check out a video demo here ).
Top 10 Contactless Trends to Watch in 2022
Retail TouchPoints
NOVEMBER 3, 2021
The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.”
Sainsbury’s Deploys Amazon Just Walk Out Technology in London C-Store
Retail TouchPoints
NOVEMBER 30, 2021
In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. A checkout-free Chartwells convenience store debuted in November 2020 at its University of Houston location using technology from Standard.
Walmart Unveils Reimagined Store Design Emphasizing Digital Shopping Experience
Retail TouchPoints
SEPTEMBER 30, 2020
The experience will be in nearly 200 Walmart supercenters by the end of January 2021, as well as in select Health Centers and Neighborhood Markets, and Walmart will expand the redesign to nearly 1,000 stores byQ1 2022. Select locations will also have Scan & Go to help customers manage their checkout directly.
Solution Providers Partner to Advance Cashierless Store Technology in Japan
Retail TouchPoints
DECEMBER 8, 2020
Zippin and Fujitsu Limited have formed a new partnership that makes Fujitsu an exclusive distributor of Zippin’s checkout-free solution in Japan. The partnership is designed to enable Fujitsu to build a new retail solution by September 2021. Additionally, Brazilian retailer Lojas Americanas S.A.
State of the In-Store Experience: 4 Key Takeaways
Retail TouchPoints
NOVEMBER 17, 2021
On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.
Chico’s Adds Two-Hour Delivery in Partnership With Walmart GoLocal
Retail TouchPoints
DECEMBER 16, 2021
The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer. Walmart GoLocal, which launched in August 2021 , has already onboarded retail partners including The Home Depot.
Standard Cognition Raises $150 Million, Plans to Outfit 50,000 Checkout-Free Stores Over Five Years
Retail TouchPoints
FEBRUARY 17, 2021
This brings the solution provider’s total funding above $1 billion , which will enable Standard to execute at scale its plans to outfit more than 50,000 checkout-free stores in the next five years. Compass Group worked with Standard to open its first public stores at the University of Houston and in office buildings in Charlotte, N.C.
Speed Counts at the Indy 500: Race Venue Debuts Fast, Convenient and Autonomous C-Store
Retail TouchPoints
MAY 28, 2021
Consumers are increasingly drawn to convent checkout experiences, from mobile POS and self-checkout to grab-and-go tech, and now even autonomous stores. As autonomous checkout continues to pick up speed, retailers and tech-providers are teaming up to deploy the offering across the globe. In the U.S.,
How Ecommerce Retailers Can Prepare Now for Back-to-School 2022
Retail TouchPoints
JUNE 23, 2022
The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.
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