Average Return Rate Jumps to 16.6 Percent in 2021
VMS
JANUARY 26, 2022
shoppers returned more than $761 billion worth of merchandise in 2021, growing to an average of 16.6 The National Retail Federation and Appriss Retail surveyed 57 retailers between mid-October and mid-November and found that the average rate of returns on online purchases is even higher, clocking in at 20.8
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