Remove 2021 Remove ATS Remove Employee Engagement
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What Is Upskilling Training and Its Importance?

Small Biz Trends

With projections indicating that 14% of the global workforce will need upskilling by 2030, grasping its importance can lead to greater employee engagement and productivity. Online learning platforms like Coursera , LinkedIn Learning , and edX allow you to learn at your own pace as you balance job responsibilities.

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Judge Rules that Amazon Illegally Threatened Organizing Workers at Two Warehouses

Retail TouchPoints

A judge with the National Labor Relations Board (NLRB) ruled that Amazon illegally threatened to withhold raises and bene f its from workers at two New York City warehouses if they voted to form a union. Amazon itself challenged the vote at JFK8, but the NLRB ruled that the retailer should recognize the organization.

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Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022

Retail TouchPoints

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Employee Experience + Customer Experience = Brand Experience.

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Retailers Go Digital to Improve Team Engagement 

Retail TouchPoints

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

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4 Ways to Customize the Employee Experience With Retention in Mind

Retail TouchPoints

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. How high can that turnover be?

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

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Leyland SDM boosts employee engagement and store efficiency with YOOBIC to support rapid business growth

365 Retail

Following a successful rollout by Selco, also part of the Grafton Group stable of brands, Leyland SDM deployed the YOOBIC mobile-first platform across its store estate in January 2021. YOOBIC gives us the capacity to drive our operations at scale by improving operational efficiency and communication across our network.