Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. More data processed gives way to more possibilities of data breaches. Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen.

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Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. million applications to start new businesses through September 2021. These can all be categorized as customer service-type chargebacks.

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Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more? This is a fairly new concept.

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Retail TouchPoints

JUNE 17, 2022

This demonstrated to the market that there was real money to be made using this model. You can have one backend system, one accounting system and use one marketing agency to manage multiple brands. There are many operational efficiencies and synergies. We, Accel Club, raised $170 million funding in November 2021.

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Inside Retail

JANUARY 10, 2023

According to GlobalData’s e-commerce analytics, Singapore’s e-commerce market is set to reach US$17.9 BNPL services are gradually gaining prominence in Singapore, with a growing preference for flexible payment methods among consumers,” Neralla Rama Ravi Teja, a retail analyst at GlobalData, told Inside Retail. “All

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Personalize Your Back-to-School Marketing. Give Back-to-School Shoppers Alternative Payment Options.

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Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. K eep bots out of your customers’ accounts and checkout.

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Retail TouchPoints

MARCH 8, 2022

Whereas drivers of gasoline-powered cars can expect to find gas stations prevalent in most areas, those who operate EVs generally have to search considerably harder to find places to charge up. The driver payment process at retailers’ charging stations should be frictionless for shoppers.

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Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

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Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. Social commerce is expected to account for $84 billion in U.S. retail sales by 2024 , with 40% of U.S.

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Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

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365 Retail

MAY 13, 2022

The new function enables individual sellers and small businesses to accept contactless payments in-person directly on their Android mobile devices, with no additional hardware and no additional fees. in September 2021 to £15.30 in December 2021. The solution works on devices with Android 8.0 and NFC capabilities.

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. To put this into perspective, Cowen Equity Research has predicted that the sneaker resale market will be worth $30 billion globally by 2030. Bots are available to rent.

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Small Biz Trends

JULY 19, 2022

TikTok is all about user-generated content, and besides sharing videos TikTok’s social media platform has evolved into a marketing channel for brands where they use the platform to connect with consumers between the ages of 13 and 60. In this article, we offer a step-by-step guide on how to start TikTok influencer marketing.

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Inside Retail

JANUARY 10, 2023

But, to what extent will customers hold the brand accountable for allegations of misconduct – especially when it offers a good deal? This process will ensure that – if the employees come forward at a later date – they can obtain back-payments by contacting the organisation. The brand is not seeking to recover any overpayments.

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Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. Before the pandemic, ecommerce accounted for approximately 16% of all retail. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect.

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Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

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Inside Retail

OCTOBER 6, 2021

Fast forward to October 2021, and Australia’s largest online fashion retailer The Iconic is leading the way on resale, partnering with AirRobe on the Circular Wardrobe, an initiative that allows customers to resell, rent, or recycle their preloved items with one click. They’ll fall behind the competition if they do.”.

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Independent Retailer

MARCH 31, 2022

The consumer market has slowly been shifting to ecommerce for years, but the evolution of retail since the start of the COVID-19 pandemic has been astronomical. ecommerce sales spiked by more than 30 percent per quarter from Q2 2020 to Q1 2021 , and continued to rise by nine percent in the second quarter of 2021. Export taxes.

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Small Biz Trends

AUGUST 8, 2022

The Venmo Small Business Grant will provide $10,000 grants, mentorship services, and additional benefits to 20 Venmo Business Profile users. Each recipient will get $10,000, which can go toward various expenses, from rent to digital marketing. The product launched back in February 2021. Currently, there are more than 1.5

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Inside Retail

OCTOBER 17, 2022

billion in 2021 alone. Add to that interest rate rises cooling the economy and BNPL services have been described by behavioural scientists as a ‘ perfect storm’ of instant gratification , with the delayed pain of payment encouraging people to spend more. They have more accounts, on average, than older consumers.

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

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Inside Retail

JANUARY 16, 2022

Covid-19 changed the way we purchase products and services. In 2021, it was projected to generate $363 billion in sales, up 36 per cent, year on year, accounting for 13 per cent of total e-commerce sales. In Australia, new payment methods are making online shopping, especially transactions on social media, faster and easier.

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Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams.

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A1 Retail

JULY 2, 2021

The global ecommerce market is expected to continue to grow in 2021, illustrating that there is a strong a market for cross-border ecommerce. This trend is fueled by online shoppers willing to purchase goods outside of their country’s borders, so long as the process is smooth, and reliable. Compliance is Key.

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Mass Relators

APRIL 25, 2024

household more than $1,100 last year, the Merchants Payments Coalition said. It’s time for the card industry to stop gouging American consumers and small businesses and compete to offer market-based, competitive fees. Congress needs to pass the Credit Card Competition Act to fix the broken credit card market.”

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Inside Retail

NOVEMBER 29, 2022

Instead, investment is prioritised in cost-reduction strategies, process efficiencies, IT modernisation, support, and back-office initiatives. Alibaba seeks to have a full understanding of its target markets and their specific purchasing habits. As a result, these retailers often offer less-than-optimal experiences to B2B customers.

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A1 Retail

AUGUST 19, 2021

New research by the Gift Card & Voucher Association and KPMG UK shows gift card and voucher market sees 25% growth in first half of 2021. B2B sales dominate, representing around 75% of the market. The new research also showed: B2B sales continue to dominate, representing around 75% of the market. B2C sales up by 19.5%

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Inside Retail

JULY 11, 2022

As Alejandro Osorio, Country Head of Grab Thailand, puts it, “We’ve seen this opportunity in the soaring demand for food and package delivery services that’s made our delivery partners with their delivery bags increasingly become a significant touchpoint. It is visible and widely accessible to consumers in all areas.”.

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Small Biz Trends

JULY 11, 2022

A survey from PNAS taken from March 28 to April 4, 2020, revealed how quickly economic shock set in, showing that 43% of the businesses surveyed had already closed due to less demand for their products and services and employee health concerns. As a result, the in-store mobile payment app usage soared, reaching 101.2

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VMS

JANUARY 25, 2022

This accounts for an average of 16.6 retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 According to NRF, online sales accounted for $1.050 trillion of total U.S. The most common types of payment used during the original purchase that led to a return were credit cards (22.78

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Small Biz Trends

JULY 12, 2022

With more than 1 billion active TikTok users, the social media platform has become a haven for influencers and content creators looking to market their brands and make money. TikTok launched the fund in the spring of 2021 to encourage its creators to attract and engage larger audiences. Accounts need followers to garner engagement.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Traditional retailers with digital commerce operations compete head-to-head with online retailers for demanding customers.

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Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. Brands are trying to do the same amount of work, or more work, with less,” said Jessica Amenta, Account Director of Reality Interactive. Market at Samsung Electronics America Display Division. “We

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Retail TouchPoints

JULY 11, 2023

Often referred to as third-party sellers, these independent businesses now account for more than 60% of annual sales on Amazon, according to the company, and they sell an average of 7,800 products every minute through the platform. from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research.

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Inside Retail

JUNE 22, 2021

They want to be marketed to with honesty and respect for who they are with pictures they can relate to,” Rebecca Wilson, the founder and CEO of Starts at 60, told Inside Retail. Many marketers think they need to use ‘aspirational images’ but this generation actually wants to see relatable, not aspirational marketing,” she said.

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