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Flash Sales May be Exciting, but They’re Also Risky. Here’s How to do one Safely.

Retail TouchPoints

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1.

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Resellers vs. Retailers: How to Handle the Bot Problem

Retail TouchPoints

Last Crumb even drops limited amounts of special-flavored cookies. . All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Below, we examine reseller tactics and their potential damage to merchants.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

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Google Doesn’t Care if it Sells Products, but it Cares a Lot About Attracting Shoppers. Here’s Why.

Retail TouchPoints

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It That’s a drop in the bucket compared to Amazon’s 1.7 million sellers or even Walmart’s nearly 69,000.

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In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

Retail TouchPoints

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. That number was even higher in January 2021. “

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Jason & Scot Show Episode 279 – Amazon, eBay, Shopify Q3 2021 earnings

Retail Geek

Episode 279 is breakdown of Amazon, eBay, Shopify, and Snap Q3 2021 earnings, and a discussion of Rent the Runway’s IPO. October 28th, 2021. It was a rigorous process. A weekly podcast with the latest e-commerce news and events. We also discuss the Rent the Runway IPO. Transcript.