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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 Notably, the highest spending levels came at the beginning and end of the season. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. 18 and Dec.

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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

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Banned Chinese cotton is widespread in global retailers’ merchandise – survey

Inside Retail

Traces of banned Chinese cotton were found in 19 per cent of a sample of merchandise selling at US and global retailers in the past year, a study showed, highlighting the challenges of complying with the US law aimed at blocking imports of cotton linked to forced labour in China.

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How to Save Money with These Shipping Secrets

Independent Retailer

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. The first way to accomplish this is by not offering free online returns shipped back to your store, which is an option.

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Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. K eep bots out of your customers’ accounts and checkout.

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Reports: ABG Files Suit Against Bolt for Failure to Deliver on One-Click Checkout Promises

Retail TouchPoints

The suit is based on Bolt’s promise to provide its AllPass subscription service, which would have worked across all of ABG’s retail brands to allow shoppers to receive free shipping and product discounts. The suit claims that ABG is entitled to purchase a 5% stake in Bolt at $29 million as part of its agreement with the solution provider.

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Small Businesses in California Affected by 2021 Oil Spill Face Important Deadline

Small Biz Trends

Small businesses in California have been recently reminded of the July 27, 2022, deadline to apply for an SBA federal disaster loan for economic injury caused by the pipeline oil spill in Orange County that began October 2, 2021. The damage was likely caused by one or more ship anchors catching on the pipe and dragging it along the sea bed.