Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. He will be replaced by his predecessor, Chris de Lapuente, Chairman and CEO of the Selective Retailing division of LVMH Moet Hennessy Louis Vuitton , Sephora’s parent company.

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Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. Then came the challenges of COVID-19 and even the holdout businesses — local restaurants, corner shops, discount outlets — were scrambling to go online. In the midst of these accelerated changes, few jobs have changed more than retail work.

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Fulfillment Point of Sale Consumer Shopping 271

Retail TouchPoints

MARCH 3, 2022

As part of our commitment to be a digital-first, omni-always retailer, we are making it easier and more convenient than ever to shop at Bed Bath & Beyond,” said John Hartmann, COO at Bed Bath & Beyond and President of buybuyBABY in a statement.

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Checkout Customer Experience Location Planning 236

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B.

Jewelry 52

Jewelry Specialty Store Point of Sale Inventory Management 52

I Vend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail, is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. The post iVend Retail Wins 2020 Tech Cares Award from TrustRadius appeared first on iVend Retail Blog.

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Fulfillment Point of Sale Management Promotions 52

Retail TouchPoints

JANUARY 13, 2021

The credit cards will closely connect with Walgreens’ new myWalgreens customer loyalty program, which launched in November 2020. The retailer plans to explore a number of Mastercard solutions including services such as insight and analytics, customer engagement and loyalty, cybersecurity and point-of-sale financing, including installments.

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Point of Sale Finance Planning Management 163

Retail TouchPoints

JULY 8, 2021

Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Leasing at URW in a statement.

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Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

Inside Retail

JULY 12, 2023

Documents listed by the Australian Securities and Investments Commission (ASIC) show Calia Australia, which operates the flagship restaurant and retail store in the city’s Emporium shopping complex and a spin-off restaurant at the Chadstone shopping centre, appointed voluntary administrators on June 28.

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Payment Services Point of Sale Location Shopping 245

Retail Next

FEBRUARY 28, 2020

A combination of advancing technology, the need to compete with online shopping, and modernized strategies has led to fundamental changes in stores of all kinds. To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020. More Versatile POS Systems.

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Payment Services Customer Experience Point of Sale Shopping 52

Retail TouchPoints

JULY 12, 2022

Amazon has unveiled a new and improved version of its smart shopping cart — called the Dash Cart — and plans to roll out the carts at select Whole Foods Market stores for the first time. First deployed in 2020 , Dash Carts are already available at many Amazon Fresh stores across the U.S.

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Payment Services Shopping Marketing Accounting 241

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

According to many statistics reports including the latest NRF’s Annual 2020 Valentine’s Day Spending Survey and conducted by Prosper Insights & Analytics, the gifts of love are driving retail sales through the roof: 2009, $14.7B. 2020, $27.4B. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B.

Jewelry 40

Jewelry Specialty Store Point of Sale Inventory Management 40

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged. News & World Report.

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Customer Retention Shipping Point of Sale Consumer 273

Retail TouchPoints

JULY 7, 2020

While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual. market is expected to see an 800% increase in people using at least one form of a digital wallet between 2020 and 2024.

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Merchant Services Payment Services Point of Sale Consumer 192

Inside Retail

AUGUST 11, 2021

Iconic Australian bootmaker R.M.Williams is making its biggest ever capital investment in digital to provide customers with more choice and convenience while shopping, according to chief technology officer Nathan Alexander. “We’re This digital transformation project follows the purchase of R.M.

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Retail TouchPoints

JANUARY 11, 2021

The ONE RETAIL strategy helped M.Video increase total online sales by 141.2% year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% year-on-year. over the previous month,” said Sokolova. “In

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Payment Services Location Fulfillment Customer Experience 243

Inside Retail

MARCH 6, 2023

In 2020, we relaunched the website, and that allowed us to accelerate during Covid-19. We also announced our partnership with Porsche in 2020. We also like to offer our clients money-can’t-buy experiences to thank them for shopping with Tag Heuer. We’ve now consolidated that down to around 69 points of sale.

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Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

APRIL 3, 2024

Utilizing these platforms for promoting giveaways, contests or countdowns directly on your signage further incentivizes shopper participation, creating a lively and interactive shopping environment. In 2020, Industry Weapon was acquired by Spectrio , where Armstrong now serves as the Senior Director of Business Development.

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Promotions Customer Experience Point of Sale Accessories 264

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% of 2020 North American POS spend, and FIS doesn’t expect that pace to slow down in the coming years. in 2020 due to demand for contactless payment methods. The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% of ecommerce spend.

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Merchant Services Payment Services Checkout Accounting 288

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store. Enter unified commerce.

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Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

APRIL 27, 2021

Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015.

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Merchant Services Payment Services Consumer Point of Sale 130

Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Shoppers are returning to stores, again.

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Checkout Location Shopping Consumer 294

Retail TouchPoints

APRIL 16, 2021

Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. Customers want the advantages of online shopping when making purchases in physical stores. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future.

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Consumer Point of Sale Shopping Marketing 220

365 Retail

NOVEMBER 17, 2021

Nearly a quarter of consumers across the globe predict they will spend more on gifts in 2021, in contrast to their holiday spending in 2020. When asked about the rationale behind this projected increase, the top two reasons were to make up for missed holidays in 2020 (52%), followed by an improved financial situation (34%).

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Payment Services Shopping Returns Fulfillment 52

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Immersive commerce was originally conceived to enhance the transactional focus of online shopping with the experiential dimension of offline shopping. Cybersecurity Finds Its Cheat Code.

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Retail Trends Payment Services ATS Checkout 175

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 22, 2020

Despite the plummeting jewelry sales during the first period of confinement between March and April of 2020, the mood is on the up-swing again. Another reason why jewelry sales are seeing a rebound is due to the ease of use of online shopping namely from jewelry stores with mobile or digitized capabilities.

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Jewelry Point of Sale Management Consumer 120

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. It’s used not just to support shopping but also to provide a unified mobile and home experience. What else are you doing to enhance the brick-and-mortar shopping experience?

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Payment Services Accounting Customer Experience Point of Sale 221

Retail TouchPoints

AUGUST 2, 2021

Afterpay VP of Retail Alex Fisher discussed the company’s roadmap during a 2020 Retail Remix podcast.]. UK, Canada, Australia and New Zealand; Retailers including Amazon , CVS , Macy’s and Target added Afterpay as a BNPL option for their customers in June 2021 ; and Afterpay rival Klarna purchased two social shopping solutions in late July.

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Merchant Services Payment Services Checkout Finance 313

365 Retail

MAY 2, 2024

Retail is, naturally, making the most of the internet as a point of sale. The prime example would be Sale. Here, however, retail stores may be getting pipped by what would once have been, more or less, charity shop competitors. High street still on top in retail Even in November 2020, internet sales only made up 37.2

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Point of Sale Shopping Marketing Consumer 52

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. FTD demonstrates a similar passion in their latest endeavor [with] MercuryOnline, which will unlock new opportunities for growth for thousands of individual florists.”.

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Payment Services Customer Experience Fulfillment Point of Sale 240

Retail TouchPoints

FEBRUARY 15, 2021

Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy. Instead, consumers are more likely to embark on fewer but more intentional shopping trips, making more purchases per visit. Post-pandemic, leisurely sprees might be left in the past.

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Fulfillment Checkout Store Layout Consumer 267

I Vend

DECEMBER 8, 2021

As Christmas stories go, the one I am about to share is not quite as traditional as ‘A Christmas Carol’ or ‘It’s a wonderful life’, but as a story about shopping in 2021, it’s a really illustrative tale of the power of retail technology systems. Holly’s shopping journey was certainly complex. winter coat.

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Shopping Returns Inventory Management Customer Experience 52

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? There are two key factors of the shopping experience that will help promote retailer success after the holidays. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Post-Holiday Omnichannel Success. Next Steps.

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Payment Services Returns Specialty Retailers Promotions 172

Retail TouchPoints

JUNE 4, 2021

in April 2020, but online retailers saw an 8.4% increase in sales during the same period. The report concluded that “these shifts in spending highlight the need for organizations to recreate the experience and safety of online shopping within physical settings, in order to draw customers in-store.”.

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Payment Services Consumer Point of Sale Shopping 163

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers.

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Marketing Location Customer Experience Consumer 352

Retail TouchPoints

DECEMBER 23, 2021

An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

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Payment Services Location Customer Experience Consumer 271