Inside Retail

NOVEMBER 4, 2024

Tough times “We’ve poured everything into it, given it every opportunity and it got to the point where it just couldn’t work,” Ross Poulakis, Harrolds Group’s managing director, told Inside Retail. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

Clienteling

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. Despite closing its own locations, Hanna Andersson is slowly returning to brick-and-mortar via exclusive lines for baby boutiques across the country — 37 so far. “We

Boutique

A1 Retail

MAY 14, 2025

Independent restaurant businesses in London and Manchester can now apply for grants of 11,000 to help grow their business as an American Express-supported grant programme returns for a fourth year to the UK. Applications for the Backing International Small Restaurants programme are now open and close on 30th June.

Returns

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. In 2020, global ecommerce sales reached $4.2 For starters, consumers appetite for digital commerce is skyrocketing.

Consumer

Inside Retail

MARCH 26, 2025

trillion in 2020, according to Digital Commerce 360 estimates, a 24 per cent increase. As foot traffic returned, we rapidly expanded into mass grocery, petrol and convenience; channels like Woolworths, Coles, Ampol, Coles Express and thousands more independents and specialty stores. In what ways has it returned to “normal”?

Specialty Store

Retail TouchPoints

MAY 6, 2025

The company veteran had retired in 2020 but returned to replace retiring CEO John Donahoe. As a result of this reorganization, ONeill is retiring after 26 years, but will stay on in an advisory capacity until September 2025.

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Retail Gazette

JUNE 16, 2025

TM Lewin is pressing ahead with plans to rebuild its store estate following a revival in demand for office wear, as workers continue returning to city centres. A big part of our three-year plan is to expand the real estate very quickly,” said TM Lewin managing director Dan Ferris told the title.

Finance

Retail TouchPoints

JUNE 12, 2025

Beall stayed on at the store as a manager until 1944, when he was able to buy his company back from the bank. in the business after he returned from WWII and led the company’s first store expansions in Florida. In fact, Bealls’ financial stumble in its early years became a key driver of its future longevity. Egbert “E.R.”

Marketing

Retail Gazette

NOVEMBER 26, 2024

Reviving Asda’s fortunes could take three to five years, according to Allan Leighton, the supermarket’s former CEO who has returned to drive its turnaround efforts. Related Story Can Asda veteran Allan Leighton return the supermarket to its former glory?

Grocer

Inside Retail

JULY 8, 2025

He cited a pattern of leadership and governance failures from declining marketplace performance and a poorly managed CEO transition to prolonged executive vacancies and limited commercial expertise on the board. July 2010 – August 2018: Hosking led Redbubble as CEO and managing director through its 2016 ASX listing and early global expansion.

Returns

Retail Dive

JUNE 25, 2025

The tool will offer step-by-step instructions for advanced support queries like, “How can I process a return without a receipt?” The retailer is also introducing AI-driven task management, which uses the technology to prioritize and recommend tasks for associates. By Retail Dive Staff • Jan. By Retail Dive Staff • Jan.

Payment Services

Retail Gazette

JUNE 25, 2025

Related Story Data: Asda struggles as Aldi and Lidl gain market share amid rising grocery costs 24/06/2025 x 11:00 AM Leeds-based Asda was acquired in 2020 by billionaire brothers Mohsin and Zuber Issa alongside private equity firm TDR Capital for £6.8bn.

Supermarket

Retail Gazette

DECEMBER 30, 2024

Cardzone trading director James Taylor (left) and marketing manager Alex Taylor (right) However, he and Cardzone know how to navigate the UK greetings market. However, there was no return to form as Clintons hired restructuring advisers last year after racking up 5.4m He says that buying Clintons seemed the next logical step.

Planning

I Vend

NOVEMBER 18, 2024

CAGR between 2020 and 2027 taking it to a global value of US $16.9 iVend’s Retail Management Solution iVend helps enterprise retailers run efficiently and effectively. The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4%

Kiosk

Inside Retail

JULY 2, 2025

SurfStitch, Ginger & Smart, EziBuy and Pumpkin Patch were all purchased by Alceon, and, except EziBuy, later managed by Alquemie, and they have all been quietly closed or sold over the past two years. However, Mosaic is far from the only corporate casualty in this story. He also kept looking for acquisition opportunities.

Fashion

Retail Focus

JUNE 9, 2025

Robert Noel, Chair of Hammerson, said, “On behalf of the Board and the Hammerson team I would like to thank Rita-Rose for her outstanding leadership and immense contribution to the business since November 2020. The Company is now well positioned to continue to deliver growth and value creation.” Net debt to EBITDA improved from 14.1x

Returns

Small Biz Trends

JUNE 11, 2025

Training your team in customer relationship management (CRM) and objection handling can elevate the overall service level, encouraging repeat business. They managed the sourcing, assembly, and delivery of kits containing essential components, contributing to an exceptional customer experience.

Customer Experience

Retail Gazette

JUNE 19, 2025

Spencer says the confluence of Covid-19, demise of longstanding tenants including Debenhams, House of Fraser and Topshop and unsustainably high rental costs created “a perfect storm” for Oxford Street in the early 2020’s. Cut to 2025 and the picture is very different.

Shopping

Retail TouchPoints

JANUARY 8, 2025

Blumenfeld: Some of our clients have implemented strategies around understanding their customers better through tools like single-identity platforms, customer relationship management [CRM] systems and customer data platforms [CDPs]. The key is to be strategic about location, customer engagement and integration with digital experiences.

Payment Services

Inside Retail

JULY 30, 2025

The numbers add to growing concerns that Kering’s multi-year transformation plan has yet to produce measurable returns. What de Meo lacks in fashion experience, he may compensate for in brand architecture and disciplined management. When de Meo joined Renault in 2020, the company was reporting losses of more than €8 billion.

Wholesale

Retail Dive

JULY 9, 2025

Months after first announcing the deal, Dollar Tree has completed its sale of Family Dollar to Brigade Capital Management and Macellum Capital Management for just over $1 billion. Under its new ownership, Family Dollar sees an opportunity to return to its roots, according to a statement from Chairman and CEO Duncan MacNaughton.

Payment Services

Retail Bound

AUGUST 12, 2025

We’ll discuss challenges, survival strategies, and success stories of startups that have managed to adapt and flourish. trillion in 2020, highlighting the growing importance of online channels. By offering eye exams and unique in-store experiences, they’ve managed to create a strong brand presence both online and offline.

Consumer

Inside Retail

OCTOBER 14, 2024

The biggest setback came in 2020 when I returned to Vietnam and decided to open a restaurant and farm in Da Lat. Nguyen said another key factor contributing to the brand’s growth is its management team’s deep international experience, which helped Ther Gab win a flagship collaboration with Singaporean bag distributor Sift & Pick.

Fashion

Inside Retail

APRIL 8, 2025

The S&P 500 dropped by six per cent, marking the worst week for the stock market tracker since March 2020. Methods include strengthening data optimisation strategies to improve demand forecasting, reducing returns, deadstock and stockouts, as well as finding ways to optimise the workforce.

Consumer

Small Biz Trends

JUNE 21, 2025

With increasing awareness about environmental issues, more people are looking for sustainable solutions to manage waste. According to the Environmental Protection Agency, recycling and composting prevented the release of 186 million metric tons of carbon dioxide equivalent into the air in 2020.

Promotions

Small Biz Trends

JUNE 10, 2025

This consistent financial relief supports better cash flow management. Ensure you understand the requirements to properly claim these credits on your tax return. Complete Required Forms : Form 6765 : Use this form for the Qualified Small Business Payroll Tax Credit and attach it to your timely-filed business income tax return.

Returns

Retail TouchPoints

JANUARY 8, 2021

million returns during the week of Jan. 4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. UPS expects return volumes to be distributed evenly throughout the week rather than concentrated on one or two days. UPS expects to handle 8.75 An estimated 1.75

Returns

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. The total rate of returns is up from the 10.6% reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%.

Returns

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns

Retail TouchPoints

NOVEMBER 27, 2020

I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event. The Future of Black Friday, in 2020 and Beyond: Online Data Collection to Pave the Way. There is little doubt that this year’s holiday shopping season will be different than years past.

Shopping

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Returns

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

Returns

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. This poses unprecedented uncertainties for retail pricing and merchandising teams for the holidays in 2020. Retailers and their shoppers are whiplashed accordingly.

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