Remove 2020 Remove Customer Experience Remove Drop-Shipping Remove Returns
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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. But the drivers behind returns have evolved.

Returns 336
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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customersreturn complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 222
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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations.

Returns 150
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Customers Care About Sustainability, so Show them how Ecommerce Delivers

Retail TouchPoints

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. In 2020, 62% of consumers had made that kind of switch.

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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264
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Reducing the Impact of the Supply Chain Crisis by Incentivizing Returns

Independent Retailer

According to UN trade and development experts UNCTAD, the ecommerce sector contributed a drastic three percent increase (from 16% to 19%) to all retail sales in 2020. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space. Growing ecommerce ( >$26.7

Returns 52
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How Retailers Can Make Effective Changes for Better Logistics Operations

Retail TouchPoints

Holiday 2020 was unlike any other for ecommerce growth. This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible.