Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind.

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Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

JULY 2, 2020

Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup. However, many realize that their current fulfillment operations run too slowly to meet rising expectations. With such high standards set, other retailers must now keep up.

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Fulfillment Shipping Checkout Location 290

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

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Fulfillment Checkout Visual Merchandising Kiosk 298

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. The strategy has significantly improved long-term loyalty at Zappos. Their strategy was to use “supply chain as a weapon.”

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Merchant Services Promotions Planning Marketing 278

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Chairman and CEO Rodney McMullen started the meeting by acknowledging two tragic events that had shaken the company in recent weeks — a shooting at a Roundy’s distribution center in Oconomowoc, Wis.

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Fulfillment Supermarket Returns Planning 270

Retail TouchPoints

MAY 1, 2025

Amazon opened its first rural delivery station in 2020 and began scaling up its network in 2023 with improvements that have helped increase delivery speeds by 50% on average, according to an Amazon blog post by Udit Madan, SVP of Amazon Worldwide Operations. million square miles an area the size of Alaska, California and Texas combined.

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Fulfillment Planning Consumer Shopping 162

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

JANUARY 31, 2025

At the same time, Walmart Canada also announced that it was also selling its fleet business to Canada Cartage. billion investment, announced in 2020 , which included the modernization of more than 180 stores as well as the opening of four new stores, three DCs and one fulfillment center.

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Retail TouchPoints

MARCH 18, 2021

At this time last year, declaration of the COVID-19 pandemic sent shockwaves through the grocery industry, which ran flat out to keep up with the unexpected surge in demand. While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened.

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Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. They’re building new distribution warehouses, they’re bringing on more staff to fulfil online orders. They’re looking at a more omnichannel approach. It’s not what it once was.

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Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

MARCH 4, 2022

And while the majority of retailers didn’t break any records, most reported steady growth and in-store traffic improvements compared to 2020. One of the key elements will be the usage of Market Fulfillment Centers (MFC), automated fulfillment centers located within stores but stocked with a separate inventory. in a statement.

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Fulfillment Apparel Planning Wholesale 246

Retail TouchPoints

OCTOBER 6, 2021

The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020. More than half of these orders were fulfilled through stores, making them valuable staging points for the last mile.

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Fulfillment Supermarket Returns Marketing 313

Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. Fulfilment of the future. These and other trends are pushing many retailers to innovate on the fulfilment front.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

AUGUST 3, 2021

Digital convenience store Gopuff has raised $1 billion in new funding at a $15 billion valuation as the retailer sets the pace for the c-store last mile. for $350 million in November 2020, adding 161 stores that expanded its delivery network while also adding a brick-and-mortar presence. The funding will build upon the $1.15

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Fulfillment Customer Experience Management Marketing 306

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3% billion last year to $22.7 billion this year.

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Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

NOVEMBER 11, 2020

However, AT&T. AT&T already had figured out optimal ways to keep a sufficient number of its stores open without endangering customers through unsafe practices or cutting off shoppers who needed access to their phones. At the beginning we really focused on asking, ‘How many stores do we need to keep open to serve our customers?’”

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ATS Fulfillment Management Outdoor 264

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process.

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Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

OCTOBER 21, 2024

One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Instead, retailers must invest in user identification solutions that analyze device attributes and user behavior to reveal suspicious activity at scale.

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Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. In the midst of these accelerated changes, few jobs have changed more than retail work.

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Fulfillment Point of Sale Consumer Shopping 311

Retail TouchPoints

JULY 28, 2021

Bloomberg , 2020). Although her ideas are not new and have long been promoted by planners and urban designers, the pandemic has built new momentum around the shift towards mixing uses within buildings and at a district level, creating walkable and sustainable communities and making places for people.

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Fulfillment Outdoor Location Shopping 299

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

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Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

SEPTEMBER 29, 2020

Customers selecting home delivery on the Bed Bath & Beyond and buybuy BABY websites will have their orders fulfilled in stores by personal shoppers working with Shipt , a division of Target. The company also increased its number of retail partners by 50% to 120.

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Fulfillment Apparel Location Shopping 317

Retail TouchPoints

DECEMBER 9, 2021

Many brands were out of stock and out of luck during the 2020 holiday season. There are, however, three things brands can do now to soften the bullwhip effect at various stages, setting themselves up for a less disruptive 2022. A distributed fulfillment network model can benefit brands beyond port congestion as well.

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Fulfillment Shipping Consumer Management 305

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. It was simple and I was able to make my party at the last minute and deliver an awesome gift like I hoped.’”

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

SEPTEMBER 3, 2021

Additionally, the grocery behemoth is taking another stab at offering grocery delivery to New York City, this time through a partnership with Instacart , according to the Wall Street Journal. . Walmart first began testing a $12 minimum wage in 500 stores in early 2020. million workers in the U.S., multiple sources report.

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Fulfillment Location Planning Shopping 276

Retail TouchPoints

DECEMBER 18, 2020

DICK’S Sporting Goods has partnered with Instacart to launch same-day delivery at more than 150 stores. A number of retailers began harnessing Instacart to launch or enhance their same-day delivery services in the latter half of 2020, including Walmart , Best Buy , 7-Eleven and Bed Bath & Beyond. and Canada.

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Sporting Goods Location ATS Outdoor 264

Retail TouchPoints

AUGUST 18, 2021

The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. compared to 2020. growth experienced in Q2 2020. Digital comparable sales grew 10% , following 195% growth in 2020. Walmart Posts Solid Ecommerce Growth. compared to Q. on top of 10.9%

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Grocer Advertising Fulfillment Shopping 290

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. New local customers are finding us and giving us very positive feedback on the convenience of buying online and picking up at one of our locations. as well as distribution centers in Louisville, Ky.

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Shopping Fulfillment Location Planning 317

Retail TouchPoints

DECEMBER 29, 2023

Nike is a standout performer in the apparel market with the highest brand value of any mass apparel brand, approximately $110 billion, and in 2020 the global sneaker market was valued at approximately $79 billion , which is predicted to hit $120 billion by 2026.

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Apparel Fulfillment Returns Customer Experience 284

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

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Payment Services Fulfillment Consumer Returns 297

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. The free service will extend beyond the 2020 holiday season, according to a blog post by Linne Fulcher, VP, Customer Strategy, Science and Journeys for Walmart U.S.

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Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%. James Riess is SVP, Strategy and Insights at Merkle Promotion & Loyalty Solutions.

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ATS Shipping Fulfillment Grocer 264

Retail TouchPoints

OCTOBER 19, 2022

grocery spend, both online and in person) to almost $80 billion in 2020 ( 8% of total spend). Some of these delivery startup companies that were getting huge valuations in 2019 and 2020 are now struggling to stay afloat. Now only 54% of shoppers are buying online, versus 59% in 2020.

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Fulfillment Shopping Returns Customer Experience 298

Retail TouchPoints

JUNE 15, 2020

The integration is aimed at small and medium-sized businesses with product assortments that complement Walmart’s existing selection. e-Commerce business grew 74% in Q1 2020, and growth in marketplace sales outpaced the overall business even though first-party sales were also strong.

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Fulfillment Planning Shopping ATS 302

Retail TouchPoints

JULY 19, 2021

in July 2020, and has steadily expanded the offering since. This past year has been one of incredible growth for grocery delivery,” said Raj Beri, Global Head of Grocery and New Verticals at Uber in a statement. The deal built on Uber’s acquisition of Postmates in June 2020.

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Planning Grocer Supermarket Fulfillment 279

Retail TouchPoints

AUGUST 20, 2020

for the quarter, up 34% year-over-year, marking a strong recovery from Q1, when China was still dealing with the worst effects of the pandemic at home. “We Those brands selected to participate in the 2020 11.11 Additionally, selected entrants will be fast-tracked and launched on Tmall Global through its Overseas Fulfillment program.

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Beauty and Health Accessories Apparel Fulfillment 297

Retail TouchPoints

APRIL 15, 2021

Both Target and Walmart have announced new investments in last mile delivery technologies, highlighting the growing importance of fulfillment in the post-COVID environment. Target Aims to Speed Up Delivery by Localizing Fulfillment.

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