2020 2021 Payment Services Social Commerce 
Retail TouchPoints
JANUARY 14, 2022
Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. BNPL and Social Commerce Were Holiday Standouts.
Retail TouchPoints
JUNE 7, 2021
Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media. The Interactive Advertising Bureau reported that social media ad revenues reached $41.5
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I Vend
JANUARY 20, 2021
2020 was a difficult year for the world and offline retail in particular was hit hard. Here are our predictions on the tech trends that will shape retail in 2021. Cloud-based POS systems process and store transaction data online while an on-premise POS system stores data locally on the retailers store server.
Retail TouchPoints
JANUARY 15, 2021
But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. You get your CSAT by asking customers directly how satisfied they are with the product or service. Evaluating 2020 Metrics and Planning for 2021.
Retail TouchPoints
APRIL 13, 2021
The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.
Inside Retail
JUNE 17, 2021
Many habits they developed during 2020 — such as shopping online through WeChat and making mobile payments — will become permanent. As a result, social commerce is no longer considered a separate shopping channel. During Covid, mobile payments actually grew and they are as much about the store as online.
Retail TouchPoints
APRIL 16, 2021
Prioritizing convenience was, of course, amplified by COVID-19, with services like contactless pickup and fast delivery taking on a new meaning synonymous with safety last year. However, as with most of the digital trends associated with the pandemic, the demand for simplified shopping experiences accelerated in 2020.
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