Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement. “It

Store Operations

Retail TouchPoints

OCTOBER 19, 2023

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023.

Inventory Management

Retail TouchPoints

JUNE 23, 2020

Albertsons is backed by Cerberus Capital Management LP, and the listing would create an opportunity for Cerberus to exit the company should it choose to do so, according to Reuters. Morgan and Citigroup are acting as lead joint book-running managers for the common stock offering. The company plans on offering 65.8

Management

Retail TouchPoints

MAY 11, 2021

L Brands expects each retailer to benefit from having its own distinct strategic and management focus, enabling each to follow operational and growth priorities based on their specific operating and financial models. Sales were up 15% compared to 2019, showing strong recovery from the pandemic and associated lockdowns.

Marketing

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves.

Checkout

Retail TouchPoints

DECEMBER 5, 2022

compared to 2019. “We Despite the transitory cost headwinds that continue to pressure our bottom line, our transformation work is driving improved results versus the pre-pandemic period as we make progress against our product, inventory management, supply chain and IT systems and infrastructure initiatives.”. Net sales were down 1.6%

Inventory Management

Retail TouchPoints

JANUARY 18, 2024

Target has tapped Michael Fiddelke, who has served as the retailer’s CFO since November 2019, to add the COO role to his responsibilities. Fiddelke began his career as a consultant with Deloitte and joined Target as an intern in 2003 after earning an MBA at the Kellogg School of Management.

Fulfillment

Retail TouchPoints

JANUARY 28, 2021

Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4 The pet wellness industry has thrived in the past year as shoppers pampered their pets while sheltering at home.

Location

Retail TouchPoints

MARCH 5, 2021

Another key efficiency driver will be a reduction in store size to improve store-level productivity, said O’Sullivan on that call. Our real estate and store operations teams have done a lot of work in the past year on a 25,000-square-foot store prototype,” he said. “We

Planning

Retail TouchPoints

AUGUST 12, 2020

In January 2020, Stein Mart agreed to a buyout by an affiliate of private equity firm Kingswood Capital Management, but the deal was called off in April. The retailer had been struggling even before COVID-19 forced closures of its brick-and-mortar stores: for fiscal 2019, which ended Feb. billion , with comp sales dipping 1.4%

Department Stores

Retail TouchPoints

JULY 31, 2020

Numerous social media posters wrote that Walmart plans to consolidate e-Commerce operations at its Bentonville, Arkansas, headquarters, but few workers were offered the option to relocate. Cuts In Operations Announced Earlier. Multiple sources say the restructuring plans were in place for several months and are not related to COVID-19.

Discount Store

Retail TouchPoints

JANUARY 21, 2021

Last June, the company sold 62 of its BI-LO and Harveys Supermarket stores to Food Lion , all of which will eventually carry the Food Lion banner. In fiscal 2019, Southeastern Grocers reported net sales of $8.3 billion , although when adjusted to remove stores sold or closed during that period, net sales for the year totaled $6.7

Grocer

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

Drop-Shipping

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement.

Fulfillment

Retail TouchPoints

AUGUST 10, 2022

According to the Uptime Institute’s 2022 Outage Analysis, more than 60% of outages reported in the time covered resulted in at least $100,000 in total losses, up from 39% in 2019. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff. Protect the Bottom Line.

Telecommunications

Retail TouchPoints

JUNE 15, 2022

Its second effort began in 2011 and was successful enough to reach an 11- store footprint across the country, including a flagship location in Shanghai, but the retailer left China and several other countries in 2019 when it filed for bankruptcy. to manage Forever 21’s China operations.

Fast Fashion

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. since the 2019 State of Marketing report. “It Last year the top priority was engaging customers in real time. Currently, only 35%.

Consumer

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. Claire’s is aiming for 35 net new standalone store locations and 180 net new store-in-store locations in fiscal 2021 through partnerships with 25 retailers globally, including Walmart and CVS.

Jewelry

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. Francesca’s entered into a $110 million loan credit agreement with Tiger Finance in August 2019 to enable a turnaround without the need for bankruptcy.

Finance

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Grocer

Retail TouchPoints

JUNE 7, 2022

Backing for the deal reportedly came from investment firm Vintage Capital Management LLC, which has a 12.3% Franchise Group has acquired several other struggling retailers in recent years, including Pet Supplies Plus in 2021 and The Vitamin Shoppe , Sears Hometown and Outlet Stores and Buddy’s Home Furnishings in 2019.

Home Furnishings

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment.

Promotions

Retail TouchPoints

AUGUST 18, 2020

When Payless ShoeSource filed for bankruptcy protection in February 2019, the company began two months of liquidation sales for its portfolio of approximately 2,500 North American locations and wound down its e-Commerce operations.

Planning

Retail TouchPoints

APRIL 12, 2022

in September 2019 and has since been followed by several more. Each concept has a smaller footprint than a Walmart Health location and focuses on services like preventative care and assistance with managing chronic conditions through omnichannel offerings. The first Walmart Health center opened in Dallas, Ga.

Location

Retail TouchPoints

FEBRUARY 22, 2021

Macellum Advisors GP , Ancora Holdings , Legion Partners Asset Management and 4010 Capital, together with their respective affiliates, are pushing the plan. Some of the complaints included: “Poor retail execution and strategy leading to stagnant sales and declining operating margins.” The investor group, which holds approximately 9.5%

Inventory Management

Retail TouchPoints

FEBRUARY 10, 2022

“In our view, any directors that support such patently anti-shareholder maneuvers cannot be trusted to credibly evaluate potentially value-maximizing alternatives versus management’s perpetually ineffective plans,” said Macellum in a letter sent to shareholders.

Management

Retail TouchPoints

JULY 6, 2020

In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We That accumulated data led to the launch in 2019 of Rebag’s Comprehensive Luxury Appraisal Index for Resale ( Clair ), which empowers consumers to determine the current sale value of their luxury item. Cosmetics shuttered its 22.

Boutique

Retail TouchPoints

MARCH 15, 2021

The companies have 900 branded stores and ecommerce sites in more than 25 countries across North America, Europe, Asia, Africa, Australia and the Middle East. Going forward, WHP will manage the global Tru Kids business and direct its strategic expansion.

Accounting

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. In Q4 2021, it processed 70% of online orders through its stores.

Fulfillment

365 Retail

DECEMBER 15, 2022

Despite retailers enter ing the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being under cut on price from online competition , Sony Professional Solutions Europe has found.

Store Operations

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. As lockdowns became the new normal, consumers and retailers started going ‘digital’.

Payment Services

Retail TouchPoints

DECEMBER 7, 2020

Overall, the four days from Thanksgiving through Sunday were down -49% compared to 2019. Black Friday, on the other hand, hurt — with only half as much traffic as in 2019. There’s no way to dress that one up, except that shoppers have been telling us for months that they did not intend to go into stores on Black Friday.

Drop-Shipping

Retail TouchPoints

APRIL 24, 2023

All 360 Bed Bath & Beyond and 120 BuyBuy Baby stores and websites will remain open as the retailer begins it efforts to close all of its retail locations. Tritton’s predecessor, Steven Temares, resigned in May 2019, also due to investor pressure , after the company’s share price dropped from $80 in January 2014 to $10 in December 2018.

Payment Services

Retail TouchPoints

MAY 9, 2022

Through their long-term partnership, which reached a whole new level of value during the pandemic, Vans has reduced overall time spent documenting store concepts by 25%. More ongoing and collaborative processes help ensure brand consistency but also help the VM team determine if any updates need to be made for specific stores.

Visual Merchandising

Retail TouchPoints

MARCH 3, 2022

“We’ve decided to close our Amazon 4-star, Books, and Pop Up stores, and focus more on our Amazon Fresh , Whole Foods Market , Amazon Go , and Amazon Style stores and our Just Walk Out technology,” said Betsy Harden, Senior Public Relations Manager for Physical Retail at Amazon in a statement. “We

Location

Retail TouchPoints

JANUARY 19, 2021

Nearly all retail store managers surveyed (96%) admitted their company faced hiring challenges, while one-third said it was more difficult to rehire, recruit and attract seasonal talent this year than last. However, throughout the season, we have seen workforce technology emerge as a lifeline for store managers.

Management