Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

Marketing

Inside Retail

DECEMBER 11, 2024

In 2019, private equity firm KKR made a $70 billion offer to buy Walgreens, back when the company was valued at over $55 billion. Since 2019, Walgreens financial standing has only worsened in the face of inflation and low reimbursement rates for filing prescriptions.

Finance

Inside Retail

OCTOBER 13, 2024

“Pelo malo”, or “bad hair”, is a term used in various Latin American communities to refer to hair that is curly and “hard to manage” However, Magdaline Hurtado knows that hair types like her own aren’t more “difficult”, they are just not catered to. This thought followed me as I returned home that summer.

Accessories

Inside Retail

NOVEMBER 19, 2024

Founded in 2019, Coolmate quickly became popular for its products and services catering to male customers and has consistently topped menswear’s e-commerce sales in major online marketplaces in Vietnam. Its customer-centric approach is highlighted by a 60-day, no-questions-asked return policy.

Apparel

Retail Gazette

FEBRUARY 11, 2025

Lewis, whose uncle Bernard Lewis is the founder and owner of River Island, previously held the CEO position for nearly a decade before stepping down in 2019. Clive Lewis, Bernard Lewiss son, will also return to his previous position as non-executive chair of the retailer, effective immediately.

Fashion

Retail Gazette

DECEMBER 23, 2024

Dobbies Garden Centres revealed today (30 September) that it is set to close 17 stores as it looks to return to “sustainable profitability” The garden centre chain is thought to have faced another difficult year after racking up losses of 130m last year driven by high inflation and unseasonable weather dampening sales.

Returns

Retail Gazette

DECEMBER 30, 2024

Cardzone trading director James Taylor (left) and marketing manager Alex Taylor (right) However, he and Cardzone know how to navigate the UK greetings market. The high street chain faced collapse once more in 2019 – blaming business rates and weak consumer demand – after it failed to gain support from its landlords for a CVA.

Planning

Inside Retail

JULY 2, 2025

SurfStitch, Ginger & Smart, EziBuy and Pumpkin Patch were all purchased by Alceon, and, except EziBuy, later managed by Alquemie, and they have all been quietly closed or sold over the past two years. million in June 2019. However, Mosaic is far from the only corporate casualty in this story.

Fashion

Inside Retail

JUNE 15, 2025

Thailand hosted 35 million foreign tourists last year, nearly matching the record 39 million it hosted in 2019, the year before the pandemic. Central Pattana, Thailand’s biggest developer of enclosed vertical malls, manages 42 shopping centres (including 40 Central-branded shopping malls, of which 16 are in greater Bangkok).

Shopping

Small Biz Trends

JUNE 11, 2025

Training your team in customer relationship management (CRM) and objection handling can elevate the overall service level, encouraging repeat business. They managed the sourcing, assembly, and delivery of kits containing essential components, contributing to an exceptional customer experience.

Customer Experience

Retail Gazette

DECEMBER 27, 2024

But what has put Nike in this vulnerable position in the first place, and what steps does it need to take to return to peak performance? in 2019 to 0.7% It’s managed to become culturally relevant again. Hokas share jumped from 0.2% in 2022, and On ‘s quadrupled from 0.3% over the same period.

Wholesale

Inside Retail

FEBRUARY 2, 2025

“We see companies currently front-loading their imports into the US,” said Patrick Lepperhoff, managing director at supply chain consultancy Inverto in Cologne. Even before he returned to office this month, uncertainty motivated businesses to rush shipments. per cent. .”

Drop-Shipping

A1 Retail

JULY 4, 2025

Shoppers can also benefit from Majestic’s unparalleled range of complementary services including free glass hire, bespoke wedding tastings, and the retailer’s unique ‘No Quibble Guarantee’, which allows customers to return any wines they don’t like in exchange for a bottle of equivalent value.

Returns

Retail Dive

AUGUST 6, 2025

Forever 21 filed for bankruptcy in March , blaming competition from Temu and Shein; the fast-fashion retailer had previously filed in 2019. The company’s debt levels have grown to the point where managing them plus operating stores was becoming impossible, according to GlobalData Managing Director Neil Saunders.

Department Stores

Inside Retail

AUGUST 13, 2025

In 2019, Eva launched its first first furniture piece, the Eva Timber Bed Frame – which has gone on to win the Good Design Award and a Red Dot Award as well as being a finalist at the Victorian Premier’s Design Awards. “As We’re still a digital-first brand, but the showrooms give our customers a tangible sense of trust.”

Home Furnishings

Small Biz Trends

AUGUST 1, 2025

Incorporating financial projections and resource allocation into the template allows you to effectively plan for funding needs as you evaluate potential returns on investment for growth initiatives. Overlooking financial projections, like a financial plan outline month by month sample, jeopardizes your cash flow management.

Planning

Inside Retail

JUNE 10, 2025

His sponsorship marks a rare example of a driver returning to the sport as a commercial partner. Launched in 2019, the series offers a behind-the-scenes look at the characters involved in the sport, primarily focusing on the drivers and team principals. He also won the iconic 24 Hours of Le Mans sports car race in 1985.

Payment Services

365 Retail

JUNE 19, 2025

Even after restrictions were lifted, an overwhelming majority of gamblers just didn’t return to live gambling. What Betting Shops Offer Despite the era of digitalisation, the betting shops still manage to hold on to their customer base. When the maximum stake was reduced to two pounds in 2019, it hammered revenue.

Shopping

Retail TouchPoints

MAY 21, 2025

But theres a critical challenge that rarely makes headlines: How do you effectively deploy and manage these AI systems across hundreds or thousands of retail locations? However, this introduces new challenges around managing and updating these systems at scale. Consider a typical retail chain with 500 stores.

Checkout

Small Biz Trends

JUNE 17, 2025

The program boasts strong employment outcomes, with 95% of New York graduates and 93% of San Francisco graduates from the 2019 immersive program securing jobs. It’s not just about the cost; it’s about the value you’ll get in return. Month-to-Month Tuition : This flexible method allows you to make manageable monthly payments.

Finance

Retail TouchPoints

JANUARY 8, 2021

million returns during the week of Jan. 4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. UPS expects return volumes to be distributed evenly throughout the week rather than concentrated on one or two days. UPS expects to handle 8.75 An estimated 1.75

Returns

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. This is hardly the first revival for Barneys since its 2019 bankruptcy and subsequent acquisition by brand management firm Authentic Brands Group. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago.

Returns

Inside Retail

JUNE 14, 2023

Footwear and accessories brand Novo Shoes has returned to Canberra, opening two locations in Woden and Belconnen. Novo Shoes acquired the South Australian footwear brand Spendless Shoes in 2019, making it one of the country’s largest footwear retailers.

Returns

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. We’re incredibly proud,” Gould told Inside Retail. “It It’s [more cost effective].”.

Returns

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

Returns

Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Direct-to-consumer sales continue to be the strongest part of Ksubi’s business, and with former General Pants CEO Craig King at the helm since February 2019, the business is well-positioned to invest in retail space in Australia.

Returns

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

Drop-Shipping

Inside Retail

JUNE 7, 2021

Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging is damaged,” said Amazon Australia country manager Matt Furlong. These items can’t then be sold as new, but are still great quality and are in good working condition.

Apparel

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping

Retail TouchPoints

AUGUST 17, 2022

in 2019 to 14.9% Adding automation to your digital marketing strategy enables you to manage and optimize important ad elements such as bids, keywords and ad text in real time to ensure your campaigns are always tweaked to get the best results for the least amount of spend. of online purchases were returned — up from 18.1%

Payment Services