Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer Experience 290

Customer Experience Employee Engagement Outdoor Promotions 290

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: .

Customer Experience 89

Customer Experience Employee Engagement Advertising Consumer 89

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Customers love Trader Joe’s friendly and helpful staff. Jon Basalone, President of Stores at Trader Joe’s in 2019 said : “ we’ve been around for over 50 years, and we’ve never had layoffs. Trader Joe’s pays its employees well. This variety keeps employees engaged and helps to prevent boredom.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Hyken

JUNE 25, 2021

She writes about how leaders can lead by example and model the change that they wish to see from their employees. Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum. This week we feature an article by Annette Franz, CCXP, the founder and CEO of CX Journey Inc. Talk is cheap.

Customer Experience 102

Customer Experience Employee Engagement Promotions ATS 102

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Management Employee Engagement Store Operations 52