Retail TouchPoints

APRIL 28, 2025

Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. The companys latest moves include selling off Reverb , a resale marketplace for musical instruments that it acquired in 2019 , and a host of updates to its seller experience. million in 2024 from $942.1

Payment Services

Inside Retail

JULY 15, 2025

From personalised skincare recommendations to shared learning about important causes, these are the moments that our most loyal Lush customers return for,” she said. All the Wild Things” in 2019–2020, which raised funds for wildlife rescue efforts during the bushfires. A partnership with GetUp!

Advertising

Inside Retail

MAY 29, 2025

While Disshs before-and-after story felt overnight to most of the industry, Disshs growth journey has been slow and considered it was founded in 2001 and didn’t kick-off its rebrand to a vertical brand that designs everything in-house until 2019.

Boutique

Retail Focus

DECEMBER 12, 2024

There is now a clear distinction between the retail of 2019 and that of 2025. Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts.

Marketing

Retail Gazette

JULY 22, 2025

The return of tax-free shopping would boost the economy and lead to 73,000 new jobs in the UK, according to an Association of International Retail (AIR) report. In addition, UK tourist spending hit 92% of 2019 rates last year, compared to 110% in France and 106% in Spain.

Returns

Retail Gazette

NOVEMBER 13, 2024

The early signs were positive as the retailer returned to profit faster than expected under CEO Damian McGloughlin, a former B&Q exec. For the year ending 29 December 2019, it delivered £3.2m EBITDA, compared with a £114.5m loss the prior year.

Home Furnishings

Inside Retail

NOVEMBER 19, 2024

Founded in 2019, Coolmate quickly became popular for its products and services catering to male customers and has consistently topped menswear’s e-commerce sales in major online marketplaces in Vietnam. Its customer-centric approach is highlighted by a 60-day, no-questions-asked return policy.

Apparel

Inside Retail

JANUARY 2, 2025

The empty pouches can then be returned in a prepaid envelope to Zero Co to be cleaned, refilled and shipped back. And even though we were providing free return postage, it was just another job that people had to do. Everyone’s busy and despite their best intentions, we just found that not everyone was sending their pouches back.

Shipping

Inside Retail

OCTOBER 13, 2024

This thought followed me as I returned home that summer. IR : Since launching in 2019, what have been some of the biggest ups and downs you’ve experienced along the way? While DEI is being pushed out of the door by many corporations, consumers are still spending their money where they feel represented.

Accessories

365 Retail

FEBRUARY 24, 2025

schuh has announced a collaboration with Are You Mad , a waste design studio, to repurpose post-consumer waste into functional and creative shop fixtures. These panels were later integrated into the donation bins by furniture artist Charlie Boyden , who constructed each piece by hand using recycled plastic components.

Shopping

Retail Gazette

DECEMBER 23, 2024

Dobbies Garden Centres revealed today (30 September) that it is set to close 17 stores as it looks to return to “sustainable profitability” The garden centre chain is thought to have faced another difficult year after racking up losses of 130m last year driven by high inflation and unseasonable weather dampening sales.

Returns

Inside Retail

JUNE 15, 2025

Thailand hosted 35 million foreign tourists last year, nearly matching the record 39 million it hosted in 2019, the year before the pandemic. The digital revolution has irrevocably altered consumer shopping behaviours. They want to browse online, try on in-store, pay via mobile and return items anywhere. per cent in Q4 2024.

Shopping

Retail Wire

JUNE 15, 2025

The bid arrives amid a broader wave of take-private deals as sponsors seek consumer brands trading below their historic valuation multiples. Starboard Value, the activist that spearheaded Papa Johns’ 2019 board overhaul, has yet to signal whether it will support the offer, but its 2025 exit window is approaching.

Management

Retail Gazette

DECEMBER 30, 2024

. “It was the biggest opportunity that was ever available to us over the years to really grow at a significant level and take on some really good stores,” explains Taylor, sharing that the business came close to securing a deal for the high street chain back in 2019 before the pandemic hit. in the year to 27 May 2023. .

Planning

Inside Retail

JULY 2, 2025

The intention was for SurfStitch and EziBuy to tap into economies of scale as a combined group, but a year later, in 2019, Noni B ended up buying EziBuy to leverage its digital expertise across its brands. million in June 2019. By July 2018, Alceon’s retail investments were generating about $1.5

Fashion

Retail Gazette

DECEMBER 27, 2024

The brand has faced increased competition from new players and old, and some have pointed to a lack of innovation as it has struggled to meet shifting consumer preferences. But what has put Nike in this vulnerable position in the first place, and what steps does it need to take to return to peak performance?

Wholesale

Retail Gazette

MAY 28, 2025

Launched in 2019 by influencer-turned-entrepreneur Grace Beverley, Tala began as a digital-only brand focused on core activewear delivering thoughtfully designed, flattering essentials for women, made by women. Consumers can tell. We reduced barriers around shipping timing and any clunkiness around returns, Fowles says.

Shipping

Inside Retail

FEBRUARY 2, 2025

Even before he returned to office this month, uncertainty motivated businesses to rush shipments. The US trade deficit spiked to a record $122 billion in December as goods imports rose 4 per cent and exports dropped 4.5 per cent. Collecting dust? Some companies are not advancing orders without certainty over demand. .”

Drop-Shipping

Retail Dive

AUGUST 6, 2025

Forever 21 filed for bankruptcy in March , blaming competition from Temu and Shein; the fast-fashion retailer had previously filed in 2019. Indeed, retailers returning to bankruptcy multiple times are more likely to throw in the towel, Foss said, citing, along with Forever 21, Joann , Party City and Rue21.

Department Stores

Inside Retail

AUGUST 13, 2025

However, this also leaves space for a new guard of design-led furniture and homewares retailers to meet consumers where they are, by offering products that make a rental a home. No place like home The Great Australian Dream is not dead, but it’s not in line with reality for many consumers. This isn’t just an economics story.

Home Furnishings

Inside Retail

JUNE 27, 2025

This has been at the core of the turnaround—who we brought in, who we kept, and who we said goodbye to… One of the first things we did back in 2019 was we told everyone how much we were losing, and what needed to be done to turn it around. 2022 : Returned to profitability under the leadership of CEO Blaine Callard.

ATS

Inside Retail

MARCH 19, 2025

The brand creates innovative products that help consumers care for their skin and save water, carbon and waste in the process. Conserving Beauty is stocked in both premium beauty retailer Mecca and accessible pharmacy chain Priceline, and its products are desired by a broad range of beauty consumers.

Specialty Retailers

Retail Dive

JULY 18, 2025

We’re always working to deliver consumers outstanding value and give them confidence to choose Target, with our everyday low prices, affordable and quality-focused owned brands, incredible deals, free-to-join membership program, Target Circle, and more,” the spokesperson said. You can unsubscribe at anytime.

Department Stores

Inside Retail

JUNE 10, 2025

His sponsorship marks a rare example of a driver returning to the sport as a commercial partner. Barilla’s contribution to the partnership includes pasta bars in the paddock (where teams and sponsors gather during race weekends) for VIP guests at races, as well as trackside signage, activations and consumer promotions. billion in 2017.

Payment Services

365 Retail

JUNE 19, 2025

Even after restrictions were lifted, an overwhelming majority of gamblers just didn’t return to live gambling. UK high streets are quieter than they once were, as rising rents and changing consumer habits have meant that many retailers have had to close or adapt. The convenience and comfort of wagering from the sofa were too enticing.

Shopping

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. per cent in March compared to the same month in 2019, pre-Covid, and for the quarter were up by 7.1 per cent to 90.4 per cent in 2022.”.

Returns

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns

Retail TouchPoints

JANUARY 8, 2021

million returns during the week of Jan. 4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. UPS expects return volumes to be distributed evenly throughout the week rather than concentrated on one or two days. UPS expects to handle 8.75 An estimated 1.75

Returns

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

Merchant Services

Retail TouchPoints

SEPTEMBER 1, 2022

The size of the global influencer marketing market has more than doubled since 2019, to $16.4 Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending?

Consumer

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ fashion market this year alone.

Consumer

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

Returns

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. of BNPL transactions in 2019 but fell to 58.6% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

Consumer