Remove 2019 Remove Accounting Remove Merchant Services Remove Shipping
article thumbnail

Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

In 2019 , the total market share of online U.S. Because of this ease, merchants have begun relying on POS financing to drive sales growth. McKinsey has found that around 50% to 60% of loans originated at POS are either partially or entirely subsidized by the merchant. According to McKinsey, merchants face up to 2.4X

article thumbnail

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Just last year, total returns accounted for $761 billion in lost sales for U.S. during the returns process. retailers, according to NRF. Free returns alone aren’t enough, though.

Returns 290
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Merchant’s Prep Guide to 2020 Holiday Delivery Fraud

Retail TouchPoints

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. vs. 2019, when sales amounted to $145 billion. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order.

article thumbnail

Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. Stressed Consumers Spread Out Spending with BNPL. said Pandya. “

Consumer 260
article thumbnail

Google Doesn’t Care if it Sells Products, but it Cares a Lot About Attracting Shoppers. Here’s Why.

Retail TouchPoints

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

article thumbnail

COVID-19 Has Transformed Wine Shopping. Here’s How Vivino Is Adapting

Retail TouchPoints

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”.

article thumbnail

ShipStation report shows sustained e-commerce shopping after lockdowns

Inside Retail

The report, commissioned by ShipStation at the end of April this year, is the company’s third annual survey of consumers that seeks to measure the impact of Covid-19 on e-commerce as well as buyers’ changing expectations of shopping, shipping and delivery services.

Shopping 173