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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 236
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NRF: Holiday Spending Could Top $966B, but Shift from Goods to Services Continues

Retail TouchPoints

seen from 2010 to 2019. “It It is not surprising to see holiday sales growth returning to pre-pandemic levels,” said Matthew Shay, President and CEO of the NRF in a statement. Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” retail sales will climb 3.7% for the Nov.

Finance 246
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With an Eye to the Future, Glossier Hires Three New Leaders

Retail TouchPoints

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. The three flagship stores will mark Glossier’s return to the brick-and-mortar space after shuttering all its stores in March 2020 due to the pandemic.

Finance 249
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How Natori Used AI to Sharpen Retargeting and Achieve a 943% ROAS

Retail TouchPoints

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023. We also get end-to-end accountability in the supply chain.”

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Australian companies face more climate-focused resolutions than ever before

Inside Retail

Our analysis of shareholder ESG resolutions put forward in listed Australian companies between 2002 and 2019 finds they have increased in number, prominence and impact. Four industries – energy, banking, insurance and materials – accounted for 83.5% Shareholder ESG Resolutions per year. Freeburn and Ramsay 2021.

Finance 246
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How Wesfarmers took Catch from profitable to loss-making in four years

Inside Retail

Inside Retail was the first to report earlier this month that Wesfarmers has cut 100 jobs at Catch , with the redundancies impacting key departments including marketing, product and technology, and finance. Catch had around 450 employees when Wesfarmers acquired it in 2019, including around 200 head office staff.

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Who could replace Sharon White as the next John Lewis Partnership chair?

Retail Gazette

Archie Norman Archie Norman has spent the last six years overseeing food and fashion group M&S’s turnaround plan as it looks to re-establish its brand, win back consumers and return to profit. Mark Price With John Lewis in peril, could we see Lord Mark Price return to the Partnership? Sound familiar?