Retail TouchPoints

JANUARY 20, 2022

In addition to difficulty in securing new merchandise for sale, broken supply chains had many retailers scrambling for alternative sources of equipment, materials, and services. Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs?

Merchant Services 230

Merchant Services Clienteling Shipping Inventory Management 230

Indigo 9 Digital

JANUARY 11, 2023

If getting the order to you is expensive what about returns? Raise your hand if you have ordered multiple versions of the same outfit in different sizes because you don’t know what your size is at a particular retailer. This process of ordering and returning goods is very expensive. Take mattress retailer Casper.

Advertising 98

Advertising Shipping Returns Fulfillment 98

Indigo 9 Digital

JULY 21, 2023

An innovative idea and a slick website might get customers excited but many founders eventually realize it’s actually pretty hard and expensive to acquire customers when you don’t have any retail stores. And when your customers demand free shipping or when return costs add up a promising business can be put into jeopardy pretty quickly.

Returns 52

Returns Advertising Consumer Wholesale 52

Indigo 9 Digital

MARCH 9, 2023

66% of consumers surveyed said “best value for money” keeps them returning to a brand, taking the top spot in terms of consumer preferences. Lowest prices” came in second and “fast shipping” came in eighth place. Some of the most successful retailers today include Dollar General, Dollar Tree, Target, Costco and Walmart.

Drop-Shipping 98

Drop-Shipping Advertising Fulfillment Consumer 98

Indigo 9 Digital

SEPTEMBER 15, 2022

Then Amazon comes onto the scene and shows the retail industry there are other ways to make money including by having a lucrative cloud business or through advertising sales. This acquisition adds to other moves Amazon has made in the healthcare sector including its purchase of PillPak, an online pharmacy, in 2018 for $753 million.

Advertising 95

Advertising Drop-Shipping Returns Consumer 95

Indigo 9 Digital

SEPTEMBER 7, 2022

Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services. It did this through a partnership it had with Chanel that started in 2018. It sees itself as a leader in digitizing the luxury experience offline.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Rangeme

NOVEMBER 26, 2021

A McKinsey survey cited better prices or promotions (30%), better value (25%) and better shipping or delivery costs (15%) as factors driving consumers to try new brands. May 9, 2018 , 15 Amaresan, Swetha. May 9, 2018. The great consumer shift: Ten charts that show how US shopping behavior is changing. McKinsey & Company.

Consumer 105

Consumer Customer Retention Shopping Fulfillment 105