2018 Customer Experience Fulfillment Retail Trends 
Retail TouchPoints
AUGUST 3, 2020
In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future?
Indigo 9 Digital
FEBRUARY 7, 2023
The enhanced assortment in many convenience stores has led food service sales inside of these stores to increase at a faster rate between 2009 and 2018 than in any other in-store category. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 4.
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Retail TouchPoints
JULY 23, 2020
A few brands, notably Nike with its Colin Kaepernick ad in September 2018, have gained media attention and even increased sales based on their public stands on controversial issues. But as it has with many other retail trends, COVID-19 evidently has accelerated the adoption and impact of values-based buying.
Indigo 9 Digital
SEPTEMBER 1, 2022
Marks & Spencer is in the midst of a multi-year transformation that former CEO Steve Rowe began in 2018 and it’s working. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Marks & Spencer’s revenues last year were up 21.5%
Indigo 9 Digital
AUGUST 2, 2022
In the United States Amazon has made the most significant advances in creating tech enabled retail stores with its Just Walk Out technology that allows customers to skip the checkout. The first Amazon Go store opened to the public in 2018 to much fanfare. Stores as fulfillment centres. Do you like this content?
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