2018 Consumer Fulfillment Retail Trends 
Retail TouchPoints
AUGUST 3, 2020
In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research.
Indigo 9 Digital
MARCH 9, 2023
Since 90% of the United States population lives within 10 miles of a Walmart store this move has become a game changer for the retailer. Consumers love shopping online but what they really want is control. Be honest, before the pandemic weren’t you were part of the vast majority of consumers that had never tried curbside pickup?
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Retail TouchPoints
JULY 23, 2020
Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a range of other causes — was already a growing force in retail before this year’s unique combination of COVID-19 and Black Lives Matter protests. Brands are 140%.
Indigo 9 Digital
JANUARY 11, 2023
When you shift activities consumers used to complete on their own to a retailer, someone has to pay for it. Raise your hand if you have ordered multiple versions of the same outfit in different sizes because you don’t know what your size is at a particular retailer. Take mattress retailer Casper. In 2018 Casper spent $80.7
Indigo 9 Digital
SEPTEMBER 1, 2022
Marks & Spencer is in the midst of a multi-year transformation that former CEO Steve Rowe began in 2018 and it’s working. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Marks & Spencer’s revenues last year were up 21.5%
Indigo 9 Digital
JUNE 7, 2022
Perhaps it can be taken for granted but most consumers are struggling to make ends meet. Consumers at that time were reeling from the recession and Aldi and Lidl entered the grocery market in the United Kingdom with low prices and were able to steal share. Value for money. Source: Bloomberg. Source: Bloomberg. Tech enabled stores.
Indigo 9 Digital
AUGUST 2, 2022
In the United States Amazon has made the most significant advances in creating tech enabled retail stores with its Just Walk Out technology that allows customers to skip the checkout. The first Amazon Go store opened to the public in 2018 to much fanfare. Neither should brands and retailers.” Stores as fulfillment centres.
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