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Loyalty Is The Key To Survival For Retail

Retail TouchPoints

Greg Matson : A similarity we found was that the best loyalty programs weren’t about accumulating points, but instead leveraging the key strength of what the business and brands do best for its consumers. Instead, this is more of a moment of focus on the consumer base that already exists.

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10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

And given the growth of DIY videos on YouTube there is a clear demand by the market for consumers to become experts by learning from other experts. To demonstrate this commitment to its customers, in 2015 30 Zappos employees arrived in Hanover New Hampshire in the middle of the night. Provide valuable services.