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How Miss Amara turned a playmat into a design-led success

Inside Retail

Since its launch in 2014, the company has grown to a team of more than 70, reached $23 million in annual revenue, and expanded into New Zealand, Hong Kong and the US. With a 36 per cent sales increase over the past three years, the companys focus on design integrity and customer experience is proving to be a successful formula.

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How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Retail TouchPoints

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Mittal joined Mastercard in 2014.

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Brooklinen Plans to Operate up to 30 Physical Stores by Late 2024

Retail TouchPoints

The retailer already does business in Canada, but opening a dedicated warehouse in the country will reduce shipping costs and allow for expedited delivery options. “The world of shopping has completely transformed since we got our start in 2014, and so has the way our customers experience Brooklinen,” said Fulop in a statement.

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Exclusive Q&A: How Stojo’s Sustainable Cups Spread from the MOMA Store to Target

Retail TouchPoints

Stojo’s commitment to practical sustainability has been baked in from its beginnings, according to CEO Jurrien Swarts, who had been working in finance prior to the company’s launch in 2014. That ability to ship things more easily means a smaller environmental impact for everybody.

Consumer 336
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Perfecting Customer Experience for Post-Pandemic Retail

Independent Retailer

James Le Compte, founder and CEO of To’ak Chocolate (toakchocolate.com), a luxury chocolate brand, says that having a consistent brand message and experience both online and in store is important, but consumers are looking for brands that can bridge those two differences and create a seamless experience.

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

Retail TouchPoints

2014 is when we launched our #AerieReal movement, and since then we’re always looking for partners that help amplify our story and share the vision. “The most important thing for us at Aerie is finding people who understand the importance of building confidence in young people,” said Stacey McCormick, SVP of Aerie Marketing.

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