Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MARCH 31, 2023

Nordstrom launched in Canada with one store in 2014 and by 2023 it had 13 stores (six full line stores and seven Rack stores), hardly moving at a breakneck speed. The trend towards smaller store formats arose well after Nordstrom made its initial plans for the Canadian market. Do you like this content? business."

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Indigo 9 Digital

MARCH 17, 2022

Launch a bring a friend & get a discount promotion. Try offering a promotion where to receive a discount a customer must bring a paying friend with them. This is a great way to introduce your store to new customers. Pala Spa had a promotion called “Friends Who Spa Together, Stay Together”.

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. More personalized customer interactions.

Kiosk 52

Kiosk Payment Services Promotions Marketing 52