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Square Debuts Appointment Booking App to Help Service Providers Connect with Customers

Retail TouchPoints

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

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Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

Retail TouchPoints

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. So the questions retailers should be asking themselves are: How loyal are your customers? And how are you giving them a value-added product or service for being loyal to you? What are you doing to nurture them?

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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The Home Depot Promotes Insider to President and COO

Retail TouchPoints

A 20-year veteran of the company, Decker has served as EVP of Merchandising since 2014. As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment.

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How Sustainability Dovetails with Hanna Andersson’s ‘North Star’ of Product Durability

Retail TouchPoints

Starting as a Merchandising Director in 2014, she has spent a decade working her way up the ranks (save for a short eight -month break in 2018) to VP of Merchandising, SVP of Merchandising and Design and, eventually, to her current role as Chief Product Officer. Kara Carter has been in a long-term relationship with Hanna Andersson.

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How Visual Outfitting Helps Brands Create Inspiration at Scale

Retail TouchPoints

That’s the type of end-to-end inspirational customer experience Nike, Revolve, Madewell and more than 100 other leading brands are delivering today with visual outfitting. They provide merchants with oversight and full control (vs. Scaling Inspiration with Technology. Value for Shoppers and Retailers.

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China’s Antimonopoly Fine Leads to First Quarterly Loss for Alibaba Since Going Public

Retail TouchPoints

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2