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6 Reasons Walmart’s eCommerce Strategy is Winning

Indigo 9 Digital

For many years analysts were saying stores are dead but if Walmart didn’t start testing grocery pickup back in 2013 its grocery pickup services would not have performed so well when put to the test during the pandemic. Walmart had this foresight and a decade ago in 2013 it started testing a grocery pickup service.

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Top 5 Customer Service & CX Articles for the Week of April 3, 2023

Hyken

My Comment: AI is changing the way companies manage customer support. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 – and how retailers can deliver a competitive omnichannel customer experience. My Comment: Within the five retail trends shared in this article is a concept called “phygital” retail.

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10 Ways to Succeed in Retail

Indigo 9 Digital

A job at Shake Shack can be lucrative with General Managers at Shake Shack making $115,000 including equity based compensation. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. They are doing this because these partnerships work.

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6 of the Best Ways to Retain Customers in Retail

Indigo 9 Digital

If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 4. Some of these benefits include receiving samples from top brands, free standard shipping and a birthday gift. This was definitely us wandering. Market research doesn’t help.

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Normalizing Taboo CPG Topics: Lubricants, Toys, And Menstruation, Oh My!

Rangeme

We had the pleasure –no pun intended–to interview a handful of women-owned and -operated brands on RangeMe that are breaking these deep-rooted stigmas within retail. Read on to learn how these women entrepreneurs are conquering taboo topics in retail. FemmyCycle.