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As Gen Z Enters Prime Spending Years, Brands Sharpen Their Pitch

Retail TouchPoints

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

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Ulta Beauty Announces CEO Transition

Retail TouchPoints

Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO. The company also announced that Lorna Nagler, who has served on the board since 2009, will become Lead Independent Director, working with Dillon in her Executive Chair role.

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Circuit City Plans to Curate Shop-in-Shops Using its Electronics Expertise

Retail TouchPoints

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 277
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Hobby Lobby Raises Full-Timers’ Minimum Wage to $19.25 per Hour

Retail TouchPoints

For the 13 th time since 2009, when it first instituted its own “minimum wage” well above the federal minimum, Hobby Lobby has boosted pay for its full-time workers. The move by the arts and crafts retailer, which operates more than 1,000 stores, follows pay increases by both Amazon and Sam’s Club announced earlier this month.

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Report: Rent The Runway Exits Brick-And-Mortar

Retail TouchPoints

Founded as an e-Commerce business in 2009, Rent the Runway did not open its first retail location until 2014. A primary reason Rent the Runway added stores and built a network of physical drop-off locations was to make it easier for customers to return merchandise.

Apparel 247
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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Exclusive CEO Q&A: How Hand & Stone Massage Kept Growth Going Even During Shutdowns

Retail TouchPoints

Todd Leff: It was an interesting time, right at the height of the financial crisis in 2009. Retail TouchPoints (RTP): You first became involved with Hand & Stone Massage over a decade ago as an investor, after a long career in franchise-based retail. What attracted you to the company?

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