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Three malls with great CX: American Dream, Battersea Power Station, Chadstone

Inside Retail

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The rest is all about entertainment.

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The New ‘Pandemic Personas’: Defining the Seismic Shift in Consumer Buying Behaviors

Retail TouchPoints

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. He wants brands to take the time to study consumer behaviors and insights in real time, and use that data to personalize their marketing efforts specifically to Frugal Freddie’s needs. Socially-Conscious Sally.

Consumer 264
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‘Where everything comes to life’: Brands on the power of bricks-and-mortar

Inside Retail

In a discussion with BeautyMatter editor Carla Seipp, the brand leaders explained that while e-commerce continues to remain an integral part of retail, nothing will quite replace the customer experience of shopping in a bricks-and-mortar store. Malin referenced the brands first store in Chelsea, which he and Goetz ran as shopkeepers.

Boutique 130
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From Calories to Carbon: Where Food Labeling Meets Sustainability

Retail TouchPoints

From preventing foodborne illness outbreaks to revealing specific calorie counts, labels have evolved to meet the needs of consumers, providing the context and critical information to impact daily decision-making. It also shows up in a business’ bottom line, given that eco-conscious consumers are willing to pay 9.7%

Consumer 277
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The Future of Experiential Retail

Retail TouchPoints

Consumers are no longer satisfied with just making a transactional product purchase from a brand; they crave a purchase from a brand they can get behind , a brand that has purpose, that works to build a sense of community, that offers consumers an interactive shopping experience. But what does that really mean?

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WHSmith takeover: A closer look at Modella Capital and TGJones

Retail Gazette

Given its long history and the affection it is held in by consumers, it is not clear how easily a transition to TGJones will be received,” she says. However, the firm has made it clear that the new name is not reference to any individual and was instead chosen for the family appeal.

ATS 113
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How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

Jessica Kogan, Chief Growth and Experience Officer, Vintage Wine Estates Kogan has been at the forefront of changing this dynamic and bringing wine into the digital world. Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey. encompassing more than 60 brands.

Fashion 278