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Retail appointments for the week

Inside Retail

In that role, Wright oversaw significant investment in advertising and inventory in 2020, which led to the company having some of its best months, despite the impact of the global pandemic on consumer sentiment. Tsoi joined Starbucks in 2001, when he worked as a marketing manager in Hong Kong for two years.

Fashion 130
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Customer experience: Nostalgia, the weapon of the future post-crisis?

365 Retail

Advertising is quick to exploit this phenomenon. In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. Consumers today are nostalgic for a pre-pandemic experience and the return to normalcy will be a catalyst in the boom in retail commerce.

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10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

With this is mind a number of Nordstrom stores offer a wide variety of services including: shoe repairs, personal styling, gift wrapping, a place to drop off online returns from other retailers, onsite alterations and tailoring, charity donation drop off, dry cleaning, merchandise monograming, and an endless array of beauty services.

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Jason & Scot Show Episode 314 – Lovesac Founder and CEO Shawn Nelson

Retail Geek

The mall is dead, headline from 2001. By the way, TV advertising is still a big piece of our marketing spend. And here we are in 2023 and while these things change, they take decades to change. So that movement is actually my long-term strategy. [25:33]

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Jason & Scot Show Episode 258 – Retailer Owned Brands and Other News

Retail Geek

Given how Shoppers tend to buy the same item in multiple sizes when they order online, Macy’s can use it stores to handle returns which lowers the shipping cost and offers a chance to win some sales while those customers are in there are stores. Scot: [41:57] So Ross do there.

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Jason & Scot Show Episode 263 – Amazon Unbound with Brad Stone

Retail Geek

Brad: [5:23] Yeah that sounds painful right now but the metaphor does suggest that at some point there needs to be Return of the Jedi. Advertising and first it’s the bottom of the search page and then it’s on the side of the search page and here’s the interesting point Bezos himself.