Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. And how can retailers best prepare for these spikes?

Payment Services 213

Payment Services Customer Experience Consumer Advertising 213

Independent Retailer

JANUARY 5, 2023

Retailers have been running around tirelessly trying to keep up with consumer demands and the drastic shifts in the economy. With the year coming to a close and the economic outlook for 2023 looking uncertain, retailers are growing concerned. How Retailers Can Thrive in the Ecommerce Space. Omni-Channel Will Drive Revenue.

Payment Services 84

Payment Services Wholesale Consumer Finance 84

Hyken

FEBRUARY 26, 2023

Here are my top five picks from last week. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. I have added my comment about each article and would like to hear what you think too.

Customer Retention 52

Customer Retention Customer Experience Shipping Consumer 52

Hyken

APRIL 16, 2023

Here are my top five picks from last week. A New Opportunity for Brands to Build Trust, Authenticity and Customer Loyalty by Tom Idle (Sustainable Brands) COVID-19 changed everything — especially how people think about their local communities. Even the big brands recognize the power of being local.

Customer Experience 8

Customer Experience Promotions Management ATS 8

Retail Geek

JUNE 16, 2021

Digital restaurant marketplaces (Door Dash, Uber Eats) Digital grocery marketplaces (Instacart) Ghost Kitchens (food industry version of private label) Delivery vs Pickup On Prem vs Off Prem Consumption Emerging digital grocery top-off market (GoPuff, Instacart, DoorDash) Amazon evolving grocery strategy (Amazon Fresh, Just Walk Out, Delivery).

Grocer 105

Grocer Fulfillment Payment Services Location 105