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Retail TouchPoints
OCTOBER 27, 2024
They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.
Retail Focus
FEBRUARY 6, 2023
Taking place in Düsseldorf from 26 February to 2 March, EuroShop will provide a platform for over 1,700 exhibitors from 56 nations to showcase their latest developments and innovations in the retail industry. Food Service Equipment will be displayed in Hall 14. 1966-1972 EuroShop held every two years.
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Retail TouchPoints
FEBRUARY 9, 2022
Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.
Retail TouchPoints
FEBRUARY 21, 2024
“Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. This approach] then ends up generating more revenue for the hospital.
Retail Focus
MARCH 28, 2023
A further change is the focus on contactless payment methods and self-monitoring options. Customers are now more comfortable with mobile payments or scanning items themselves, causing them to expect faster and more efficient payment experiences. This may require education or training in new technologies or payment systems.
Retail TouchPoints
OCTOBER 8, 2024
Indeed, the retailer has long served as a testing ground for new technologies and services, both for the club and its parent company Walmart. “It’s kind of the physical manifestation of a journey we’re trying to go on as a company,” said Sam’s Club CEO Chris Nicholas in the article.
A1 Retail
APRIL 13, 2022
The awards programme celebrates innovation and technological advancement that will revolutionise retailers’ operations. Blending off-line and on-line buying journeys seamlessly on one unified commerce platform, it enhances customer experience and ensures retailers never miss a sale.
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