Retail TouchPoints
JANUARY 27, 2022
Walmart has introduced a new signature experience at its incubator location in Springdale, Ark. For example, the Pets area will let shoppers scan the QR code to search for dog bed options or learn about Walmart’s pet insurance service. called “Time Well Spent.”
Retail TouchPoints
AUGUST 11, 2020
Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. The parent company operates nearly 14,500 convenience stores worldwide.
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Retail TouchPoints
JUNE 30, 2022
Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S. No video or images of shoppers will be shared either, and shoppers can opt out of having their data used for Store Analytics.
Retail TouchPoints
FEBRUARY 21, 2024
However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.
Retail TouchPoints
FEBRUARY 9, 2022
Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.
Inside Retail
JULY 6, 2021
Despite the numerous obstacles the retailer faced in 2020, Jeanswest managed to retain the trust and loyalty of consumers, recently taking the title of Clothing Store of the Year 2020 in the Roy Morgan Customer Satisfaction Awards. Yeung said there will be store growth in all states. Bricks-and-mortar refresh.
Retail TouchPoints
JANUARY 22, 2021
Demand for Pickup and Curbside Will Define Grocery Store Designs. IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store.
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