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PayPal Offloads Happy Returns to UPS

Retail TouchPoints

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.

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PayPal Acquires Happy Returns

Retail TouchPoints

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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H&M’s New SoHo Location Features Secondhand Shop-in-Shop

Retail TouchPoints

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Guest Post: How to Ensure PCI Compliance in Your Call Center?

Hyken

Tom Laird is the Founder and CEO of Expivia , a USA-based, 500+ seat omnichannel contact center located in Pennsylvania. As a call center operator, it’s essential for you to protect sensitive cardholder data. As a call center operator, it’s essential for you to protect sensitive cardholder data. What Is PCI-DSS Compliance?

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H&M to Test Smart Mirrors and Enhanced Checkout Tech at COS Stores in the U.S.

Retail TouchPoints

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S.

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Seven ways to create a better online returns experience

Inside Retail

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

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Target to Spend $5B to Enhance Operations in 2022, Plans 250 More Ulta Beauty Shop-in-Shops

Retail TouchPoints

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.