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Sainsburys has launched a trial allowing customers to pay directly on its handheld SmartShop devices, removing the need to visit a traditional checkout as part of wider efforts to streamline the shopping experience. As with existing SmartShop use, staff will continue to carry out random basket checks to manage shrinkage.
Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Grocers especially can struggle to overhaul operations when their services are needed every day of the year. Meeting customer demand.
The 8,400sq ft shop stocks the retailers womenswear and menswear ranges, including dedicated areas for Jaeger, Autograph and Rosie. And for those who shop online, new click-and-collect points will be available for any online clothing, home and beauty orders. It also offers a small beauty range, as well as click and collect services.
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