Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. You walk into these stores and there’s so much variety — different qualities and different styles.”

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

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Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

SEPTEMBER 20, 2023

Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. The ecommerce giant plans to hire 250,000 full-time, part-time and seasonal workers for fulfillment center and transportation roles in hundreds of cities across the U.S.

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Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Relieving Pressure On Stores.

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Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

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365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Inside Retail

JULY 13, 2023

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. With Fulfilment by Amazon, sellers can save on their operating costs to pay only for the storage space they use and the orders we fulfil,” he added.

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Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

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Consumer Merchant Services Payment Services Drop-Shipping 262

Retail TouchPoints

NOVEMBER 18, 2021

Holiday shopping season is upon us. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

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Supply Chain Management Fulfillment Shipping Inventory Management 240

Retail Next

FEBRUARY 21, 2020

The aim is to cater to the growing number of customers that expect online shopping options. However, the scale and reach of an e-commerce operation can place substantial strain on your existing logistics infrastructure. Outsourcing order fulfillment to a third party might be just the answer you need to this headache.

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Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale.

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Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years.

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Payment Services Checkout Fulfillment Kiosk 342

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. If COVID consumer behavior continues, buy online, ship from store as well as buy online, pick up in-store (BOPIS) will increase for holiday 2020.

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Payment Services Fulfillment Location Shipping 263

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

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Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Retailers across the board are prepping for what many analysts believe will be an extended holiday shopping season. Jobs are available across the U.S.,

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Promotions Shipping Planning Location 264

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

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Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Drop-Shipping Visual Merchandising Consumer Apparel 199

Retail TouchPoints

DECEMBER 4, 2023

Bringing the Bottom-Up Perspective into Focus CollaboMation strives to connect human workers with shop floor technology, creating a smooth interface that harnesses shop floor analytics and bridges any existing gaps that may disrupt operations. Order picking is a prime example of a workflow involving countless iterations.

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Retail TouchPoints

OCTOBER 14, 2020

The robots also provide location data down to four-foot sections, which Woodman’s Markets will use to empower associates when it comes to fulfilling online orders and stocking shelves. This data will be uploaded to its mobile shopping app, where it will guide pickers to each item to improve delivery times.

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Theatro

MAY 3, 2021

Today’s customers expect one simple, holistic shopping experience whether they are shopping online or in-store. Over the past year, surging numbers of consumers embraced the conveniences of placing orders online to either pick up in-store or have delivered straight to their doorstep.

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Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Infection Control: Burden Or Benefit?

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Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

MARCH 5, 2024

Cardmembers will earn an extra 5% off every day on top of other loyalty program deals and will be eligible for no-rush returns (an extra 30 days to return items) and free two -day shipping on hundreds of thousands of items on Target.com.

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Retail TouchPoints

JULY 17, 2020

In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping. Suddenly, as shopping malls shuttered and showrooms closed, brands that weren’t accustomed to selling online found themselves facing huge hurdles. Peter Sheldon is Senior Director, Commerce Strategy at Adobe.

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Merchant Services Payment Services Shipping Shopping 203

Retail TouchPoints

OCTOBER 15, 2020

The team began fulfilling the orders from the store; we needed to change simple things like signage. ABC created a new role called an Online Order Captain to orchestrate the digital-to-physical experience in stores. Kelly: Buy online, pick up in-store became the norm. RTP: How has the customer experience changed?

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Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Each shop has more than 2,000 products for immediate takeaway and larger furniture items available for home delivery. IKEA also has been experimenting with even smaller stores in the U.S.,

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Planning Location Shipping Management 251

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Even brick-and-mortar stores fared decently overall, with average sales up 3.6% billion , while the NRF measured 8.3%

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Promotions Fulfillment Department Stores Shipping 223

Retail TouchPoints

NOVEMBER 17, 2021

You have to make sure you’re still listening to them, seeing what they’re going through and how they’re changing their shopping behaviors because we’re not done yet.”. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. We really want to give our customers the ability to shop where they want, how they want.

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Consumer Shopping Shipping Planning 302

Retail TouchPoints

MAY 18, 2021

Jill Standish: Let’s take the increase in online shopping as an example. There’s absolutely still a place for in-person shopping, although a lot of retail companies are looking at their real estate; if they’re doing more ecommerce, they will want to leverage these assets differently.

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Fulfillment Consumer Returns Shipping 179

Retail TouchPoints

OCTOBER 12, 2021

People became a lot more accustomed to using these contactless solutions [during the pandemic], so we’re using them to extend our aisles across the store via the JOANN mobile app. Additionally, we’re personalizing our digital marketing messaging to ensure we’re giving customers the content they’re looking for, based on where they shop.

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Customer Experience Shipping Location Promotions 253

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

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Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

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Fulfillment Payment Services Inventory Management Shipping 41

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. New Look Stores. Retailers are also now tasked with turning temporary store hacks into longer-term standards.

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Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

OCTOBER 4, 2023

As a result, retailers have opened stores on neighborhood mall streets where consumers might already be visiting for reasons outside of shopping, like fitness or restaurants. Instead, we are seeing an increase in trip frequency to these smaller stores and regular visits to large-format ones to access its different products.

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Consumer ATS Location Apparel 252

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

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Visual Merchandising Location Shipping Shopping 258

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

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Customer Experience Payment Services Shipping Kiosk 52

Retail Next

NOVEMBER 25, 2019

Black Friday, one of the most important shopping events of the year, arrives in just a few days. Almost every retailer knows how important Black Friday is for holiday shopping success, but not everyone knows all of the ways brands can optimize their stores and online presence to maximize sales and shopper engagement — even at the last minute.

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Advertising Shipping Promotions Checkout 59