article thumbnail

Analysis: Luxury retail in the post-Covid landscape

Inside Retail

Many habits they developed during 2020 — such as shopping online through WeChat and making mobile payments — will become permanent. Retail the New Way. During the pandemic, omnichannel retail matured to the point where on and offline are now indivisible. This is now the new normal. WeChat and chat. The technology-enabled store.

article thumbnail

Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Creating a Frictionless Returns Process. Fostering Systems Integration and Visibility. Next Steps.

article thumbnail

Hudson Uses COVID Shutdown to Shave 5 Months off Transaction Platform Deployment

Retail TouchPoints

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.