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The 2020 Holiday Shopping Season Promises to be a Tale of Two Consumers

Retail TouchPoints

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. Finally, there’s the challenge of maintaining high levels of customer service and support while accommodating easy returns.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

In order to fulfil customer demands and win their hearts, we, as retailers, need to understand and cater to their changing behaviour and trends. Making such a purchase is all about the physical shopping experience and customer service that adds to the prestige of making such an investment. With a net lettable area of 1.8