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The 2020 Holiday Shopping Season Promises to be a Tale of Two Consumers

Retail TouchPoints

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. Finally, there’s the challenge of maintaining high levels of customer service and support while accommodating easy returns.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

Making such a purchase is all about the physical shopping experience and customer service that adds to the prestige of making such an investment. Embracing digital technologies and services is not a disruption, but provides an additional channel for branding, reaching a wider base of consumers and increasing footfall.