The 2020 Holiday Shopping Season Promises to be a Tale of Two Consumers
Retail TouchPoints
OCTOBER 12, 2020
On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. As the pandemic wears on, it’s clear that it’s changing business and consumption models in both predictable and unpredictable ways.
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