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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Infection Control: Burden Or Benefit?

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Direct Consumers To Physical Locations. One way is for retailers to host Return Bars within their stores. in the retailer’s facilities. in the retailer’s facilities.

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