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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. Half of all shoppers (53%) live in a location that makes home pickup easy, but there’s a stark generational divide. The Returns Season Gets Extended.

Returns 309
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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

He noted that Best Buy added ESLs in some locations after COVID forced its stores to close, and that high-performing retailers as a group spend an impressive 843% more on ESLs than other retailers. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

In addition, grocers will use robotic MFCs (microfulfillment centers) to pick and pack their goods from the store locations. Shipping capacity will continue to be constrained, and most packages will be delivered in two to three days to manage costs, but you’ll have easy choices for faster delivery.

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How Ikea Australia plans to champion affordability and the shopping experience

Inside Retail

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible.

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

Here are five ways retailers can modify their returns practices to make a positive impact on their bottom lines: Direct consumers to physical locations to decrease costs; Automate actions that benefit the retailer. Direct Consumers To Physical Locations. in the retailer’s facilities. UK-based Doddle is planting its flag in the U.S.

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COVID hasn’t stopped innovation at Hy-Vee

Mass Relators

Hy-Vee teamed up with online retailer Pair Eyewear at the beginning of September to bring kiosks to selected locations (the first of the units is in the just-opened Hy-Vee in Grimes, Iowa) that enable shoppers to try on frames and place orders for prescription and nonprescription glasses.

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How Brick-and-Mortar Stores Can Enhance Customer Experience to Compete Against Online Retailers

Cross Cap

Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods. Consumers receive their item faster, at a reduced shipping cost for the retailer. Consumers receive their item faster, at a reduced shipping cost for the retailer.