Sat.Jan 01, 2022 - Fri.Jan 07, 2022

24 Dos and Don'ts of Customer Service by Personality Style

Retail Doc

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments.


Aussie firm launches augmented reality app for beverages

Inside Retail

Aussie consumer tech firm Immertia has launched an augmented reality app for breweries to promote their beverage products to their customers using customers’ handheld devices. The app, known as “Swigr”, is activated when shoppers scan a label with their phone.


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CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. “It’s It’s all about the Anti-Narrative Narrative,” predicts CallisonRTKL.

Five Lessons On How To Personalize the Customer Experience

Shep Hyken

I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication.

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

How To Overcome Fear of Failure In Your Business

Retail Doc

A lot of retailers write to me about their fears. Fear of not doing enough to gain market share. Fear of not having the training they need. Fear of Amazon. Fear of having to close the family business. Fear of the worst-case scenario. Motivation Mindset management practices

Supply chain issues to worsen as virus impacts transport sector

Inside Retail

Between a third and half of transport workers are currently unable to work due to complications caused by Covid-19, according to the Transport Workers’ Union, putting major stress on the supply chain and leaving supermarket shelves bare.

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10 retail trends to watch in 2022

Retail Dive

2021 upended some trends and accelerated others. What will 2022 bring for retailers

SalesRX Customer Success Story: Jill Reicks from Inspired to Sew

Retail Doc

“It seemed too good to be true, but when I started observing interactions on the floor, team members using SalesRX techniques were closing more sales.”. case study SalesRX customer testimonial


RIP paper receipts: A new era of in-store customer experience

Inside Retail

Paper receipts are so 2021. A digitised era for Australian bricks-and-mortar retailers is here, and it’s transforming the customer experience by sending receipts directly to their bank app.

Tiffany & Co opens new store in Barcelona

Retail Focus

Tiffany&Co has opened a new store in Barcelona on the prestigious Passeo de Gracia. It is actually a relocation on the same high-street, the new space being larger and reflecting the most recent retail design concept of the brand.

NVIDIA Makes Free Version of Omniverse Available to Millions of Individual Creators and Artists Worldwide


Designed to be the foundation that connects virtual worlds, NVIDIA Omniverse is now available to millions of individual NVIDIA Studio creators using GeForce RTX and NVIDIA RTX GPUs.

You Can’t Feel A Fact: The Analytical Sales Personality Style

Retail Doc

When I was looking for a lawn spreader, I asked the sales clerk, “Why should I buy this one?”. He quickly answered, “Because it makes sense.”. At that moment he confirmed my suspicions that he had an Analytical personality style.

ATS 130

My Foodie Box raises $6 million in IPO, plans expansion

Inside Retail

My Foodie Box, the food and logistics technology business that provides meal kits to Western Australian households, lists on the Australian Stock Exchange on Friday (January 7) after raising $6 million in an IPO.

How to Protect Your Store from Cybercrime

Retail Focus

In the past, there weren’t as many crimes to threaten physical retail stores as there are now. That is because technology has advanced rapidly over the years, making the world more digitally interconnected and dependent on technology than ever before.

Critical Water Infrastructure: Investing in Smart Water Solutions for a Sustainable Future

Cisco Retail

“We’re still managing water on the Boise River like it’s 1920. If we want to be good stewards of water and save all we can and do all we can, then we ought to use 21 st century technology that gives us the tools and ability to do so.” – Mike Meyers, Watermaster, Idaho’s Water District 63.

Autonomous Era Arrives at CES 2022 With NVIDIA DRIVE Hyperion and Omniverse Avatar


CES has long been a showcase on what’s coming down the technology pipeline. This year, NVIDIA is showing the radical innovation happening now.

ATS 110

Introducing Goobne, the latest Korean chicken brand to hit Australia

Inside Retail

The story began back in 2005 in South Korea and today Goobne has more than 1000 outlets in its home country, with expansion into Hong Kong, China, Macau, Japan, Indonesia, Malaysia and Vietnam.

UK Immigration laws you must remember

Retail Focus

A point-based immigration system has been adopted in the United Kingdom. On December 31, 2020, the free movement of persons inside the European Union (EU) came to an end, and new procedures for EU citizens were implemented. Ireland’s citizens are free to visit, live, and work in the UK.

Solving Multi-vendor Network Management Complexity with OpenConfig

Cisco Retail

As the industry moves towards controller managed networks, where the operator describes what and not how to manage, configuring and maintaining networks from a single vendor remains very complex. Add in the need to manage devices from multiple vendors, and the complexity is multiplied.

NVIDIA Canvas Updated With New AI Model Delivering 4x Resolution and More Materials


As art evolves and artists’ abilities grow, so must their creative tools. NVIDIA Canvas , the free beta app and part of the NVIDIA Studio suite of creative apps and tools , has brought the real-time painting tool GauGAN to anyone with an NVIDIA RTX GPU.

ATS 102

Woolworths pulls bid to pick up pharmacy group API

Inside Retail

In a sudden shift of direction, Woolworths Group has dropped its $872 million proposal to pick up Australian Pharmaceutical Industries , leaving the business likely to be acquired by Wesfarmers.

Exclusive Q&A: The 9 Themes Shaping the Future of DTC

Retail Touch

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Find Joy in 2022!

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. Find joy, remain grateful, stay humble, be brave and go global in 2022." – Laurel J. Delaney, creator of the The Global Small Business Blog. be brave find joy go global Laurel J. Delaney remain grateful stay humble The Global Small Business Blog


Top Commercial Espresso Machines for your Business

Small Biz Trends

Coffee is no longer just a drink – it is a way of life.

Woolies signals NSW delivery issues as Covid cases climb

Inside Retail

What Recommerce can Teach Retailers About New Consumer Behaviors and Future-Proofing Sales

Retail Touch

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. This trend involves brands reselling previously owned products at a discount — and it’s caught on quickly.

Integrating Perimeter and Internal Defenses: 5 Facts That May or May Not Surprise

Cisco Retail

This blog has been authored by Frank Dickson, Program Vice President, Cybersecurity Products Practice, and Christopher Rodriguez, Research Director, IDC Network Security. IDC recently had the opportunity to talk to CISOs regarding the integration of Cisco Secure Workload and Secure Firewall.

Report: Over a third of shoppers plan to return a gift this season

Retail Dive

Holiday sales were expected to surge this year, which could also spell higher returns for retailers now that the season is over

ACCC ready to “name and shame” retailers over rapid antigen prices

Inside Retail

The Australian Competition and Consumer Commission has said it will “name and shame” retailers and suppliers jacking up the price of rapid antigen tests, as the Omicron pandemic continues to spread.

Prepare for Genshin Impact, Coming to GeForce NOW in Limited Beta


GeForce NOW is charging into the new year at full force. This GFN Thursday comes with the news that Genshin Impact , the popular open-world action role-playing game, will be coming to the cloud this year, arriving in a limited beta.

Cadbury gears up for Easter with new launches

Talking Retail

Mondel?z z International has expanded its range of Easter products for 2022.

Why so many DTC brands are into activewear

Retail Dive

Whether they launched in the space or expanded into it, DTC brands are taking advantage of athleisure's continued popularity to fuel their businesses


Retail appointments of the week

Inside Retail

Heinemann announces APAC MD. Asia Pacific travel retailer Heinemann has named George Tsoukalas as the new managing director of Heinemann Australia.

Gamers, Creators, Drivers Feel GeForce RTX, NVIDIA AI Everywhere


Putting the power of graphics and AI at the fingertips of more users than ever, NVIDIA announced today new laptops and autonomous vehicles using GeForce RTX and NVIDIA AI platforms and expanded reach for GeForce NOW cloud gaming across Samsung TVs and the AT&T network.

ATS 94

Belmont University Student Receives Kevin Roche Scholarship


After two years apart, the PAVE community of retail design luminaires, distinguished professors, and up-and-coming student designers reconnected in person and virtually on Wednesday, December 8th, 2021 for a day of learning, recognition, and celebration all in the name of supporting the next generation of design leaders.

L.L. Bean to close Tysons Corner store in Northern Virginia

Retail Dive

The apparel seller couldn't reach an agreement with its landlord at the mall, where its store is an anchor