Retail TouchPoints
OCTOBER 19, 2020
Despite the turmoil COVID-19 has caused for the retail industry, brands across many categories have found innovative ways to stay connected to their communities and continue to generate business revenue, especially through ecommerce. Instrument maker Fender , for example, wanted to find a way to keep consumers engaged despite its dealer network being disrupted by store closures.
Dezeen
OCTOBER 19, 2020
Coarse plaster walls offset glinting stainless-steel display fixtures in this restrained store that architecture studio Case-Real has designed for Aesop in Shinjuku, Tokyo. The Aesop store occupies a glass-fronted retail unit in Shinjuku, a buzzing, tourist-heavy ward of Tokyo populated with bars, eateries and neon-lit billboards. Case-Real used just two materials to create the store's simple interior.
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Retail TouchPoints
OCTOBER 19, 2020
Ecommerce giant Alibaba will invest approximately $3.6 billion in the 484 -store Sun Art hypermarket chain in a bid to compete in China’s growing online grocery industry. The transaction raises Alibaba’s aggregate direct and indirect stake in Sun Art to approximately 72% and demonstrates its “New Retail” strategy by further integrating online and offline resources in China’s retail sector.
Retail Technology Review
OCTOBER 19, 2020
With consumer behaviour drastically changing as a result of Covid-19, just under a half of UK shoppers (44%) plan to complete their Christmas shopping online this year – with a majority (42%) looking to turn to Amazon first. This is according to newly released findings from Episerver, the customer-centric digital experience company.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
OCTOBER 19, 2020
Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount. Qualifying items on the Belk website will carry a Same Day Delivery icon.
I Vend
OCTOBER 19, 2020
The world around us has changed significantly in the first three quarters of 2020, however, one thing that has remained certain is that the holiday season is the most important earnings period for retail success. The COVID-19 pandemic has forced retailers around the globe to reduce their physical footprints with store closures and customer limits and to explore new methods of delivering products into the hands of their customers.
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Retail TouchPoints
OCTOBER 19, 2020
CVS Health will add 15,000 employees, including more than 10,000 for new pharmacy technician roles, as the retailer plans for an uptick in COVID-19 and flu incidences during the colder months. The move also will prepare the company for rapid administration of a COVID-19 vaccine, should one emerge. Pharmacy locations will be filled as soon as possible.
Retail TouchPoints
OCTOBER 19, 2020
Eighty-four percent of consumers say being treated like a person, not a number, is very important to winning their business. However, there is a clear frustration amongst businesses in driving ROI, as 80% of marketers are on track to abandon personalization efforts by 2025. . This doesn’t mean businesses should deprioritize personalization. On the contrary, retailers are looking to gain and retain customers in the challenging economy of the COVID-19 pandemic, and personalization is the best way
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